Operations | Monitoring | ITSM | DevOps | Cloud

June 2024

How SEO Strategy Can Help MSPs Grow Their Business

One of the main goals for every MSP is to make getting new clients onboard as easy as possible. A major way to achieve this is to rank high on Google for the area your MSP operates. Purple Cloud IT is an MSP that serves clients in the UK, but we’ve also helped many MSPs over the years with their SEO and Google ranking because we’ve found that we’re pretty good at SEO.

N-central 24.3 Release Roundup | New Features & Enhancements for MSPs

Jason Murphy, Head Nerd at N-able, walks you through the latest features and improvements designed to enhance your experience with N-central. Discover the new security enhancements, updates to Device Manager for Apple, REST API endpoint additions, and more. This release is packed with updates to help MSPs stay secure and maximize efficiency.

Cove Data Protection 24.6 Update

N-able Head Nerd Eric Harless breaks down what's in Cove Data Protection 24.6 You asked for it, and we delivered! We are happy to announce that partners now can schedule Standby Image first restores. We also automated the addition of antivirus exclusions to Microsoft Defender on the Recovery Location for One-Time Restores. Partners can now schedule first restore sessions for devices added to a Standby Image recovery plan. Now, partners can schedule initial restores overnight or on weekends to avoid resource contention when adding multiple machines to a plan.

Getting Started with Ncentral REST APIs: Tips and Tricks

For some the term API can signal an immediate tune out. I have to admit, despite being in the IT game for 25 years now, I was one of those people. However, that changed to a degree when I took up the Head Nerd role here at N‑able, driven in no small part by the fact that I had to deliver a Head Nerd Boot Camp on Leveraging APIs in N‑central. Unfortunately, these APIs were SOAP based, hadn’t had much development in recent years, and weren’t exactly easy to work with.

Selecting and Implementing the Right MDR Solution for Your Customers

MSPs have a critical role to play in safeguarding SMBs and SMEs against cyber threats, and there are always tools coming onto the market to help you do this. In a recent interview for our Beyond the Horizons Podcast, Dave MacKinnon explored some of the key considerations MSPs should keep in mind when selecting a Managed Detection and Response (MDR) solution for their customers.

Navigating AI Adoption in MSPs

Explore how AI is transforming the MSP industry, from strategic applications to regulatory concerns, with Nicole Reineke, AI Strategist at N-able. Join Pete Roythorne and Nicole Reineke, AI Strategist at N-able, as they dive into the evolving role of AI in the Managed Service Provider (MSP) industry. Discover how AI is being utilized beyond marketing and code creation, the current opportunities, regulatory challenges, and strategies for MSPs to integrate AI effectively.

Ncentral: Calculating TCO and ROI in the On-Premise to Cloud Transition

A few weeks ago, I received a message over Teams from Laura White, one of our Partner Success Managers who works with many of our Super Elite partners. Laura was preparing for an important meeting with a partner to discuss migrating from an On-Premise N‑central server to a Cloud Hosted N‑central with N‑able, and she wanted my input. The move from on-premise infrastructure to the cloud has been a hot topic.

What is MDR and How Can it Benefit MSPs

Staying ahead of emerging threats is paramount for MSPs tasked with safeguarding their customers’ digital assets. However, amidst the broad range of technologies and buzzwords, distinguishing genuine solutions from marketing spin can sometimes be challenging. This blog draws on a recent podcast interview with N‑able Chief Security Officer, Dave MacKinnon, to give insights into Managed Detection and Response (MDR) and its implications for MSPs.

N-central Custom Dashboards: Step-by-Step Guide by Paul Kelly

Discover how to create custom dashboards in N-central with N-able Head Nerd Paul Kelly. In this tutorial, Paul walks you through the entire process, from setting up bespoke filters to displaying critical monitoring checks on your custom dashboards. Optimize your monitoring strategy and get real-time insights into your customer's environments. Whether you're tracking server issues, CPU usage, or disk health, this guide will help you set up dashboards tailored to your needs. Perfect for Managed Service Providers (MSPs) looking to enhance their N-central setup.

10 Budget-Friendly Ways for MSPs to Show Customer Appreciation

Maintaining strong relationships with your customers is essential. As an MSP, your customers rely on you for their IT solutions, cybersecurity, and overall technological support. But beyond providing these services, creating a sense of appreciation and gratitude can enhance customer satisfaction, add value to the relationship, and boost loyalty. While grand gestures may seem appealing, sometimes it’s the small, thoughtful actions that can make the biggest impact.

Lead Gen or Operational Efficiency-What's more important for sustainable MSP growth?

This month, I want to address a question I was sent from one of our MSP partners. As a smaller MSP looking to grow, they were wondering what they should focus on first: Marketing and lead gen to fill their sales pipeline? Or strategies to improve their organizational and operational efficiencies? They recognized that both areas are currently a source of weakness for their business.