It’s here — that time to patch your endpoints. Maybe it’s something you enjoy, but my guess is probably not. Patching can be a brutal task, and with many organizations still doing it manually, they’re spending more time and resources on patching than anyone really wants to think about. Now, given the fact that you are going to spend all that time and resources on patching, you want to make sure it goes smoothly.

Running a business in today's digitalized world comes with many challenges, such as industry regulations, escalating costs as businesses grow and continuity planning. To effectively manage IT services and align them with business goals, organizations are turning to service management solutions to optimize their resources, budgets and cross-functional collaboration.

Cloud computing is no longer the future; it’s our reality. This means that the decision to move ITSM to the cloud isn't just an option. It's a strategic necessity. For business and IT leaders in the early stages of this transformation, understanding the benefits of cloud-based ITSM is pivotal. Here are five advantages that this shift can bring to your organization.

“Why can’t you just use the MDM we’ve been using in corporate IT?” Sounds familiar? If you’ve been in operations IT for the last decade or more, you’ve likely heard this question from your corporate colleagues at least once. It may be a bit ironic that mobile device management may have been part of your operational tech stack for twice as many years as it’s been in the corporate conversation.