There’s no getting around the prevalence of heterogeneous tools in IT operations and DevOps. Teams have built up ecosystems of tools over time for different infrastructure, workflows and applications – and while some of them are outdated or duplicitous – plenty still serve a useful purpose in the enterprise. Yet unfortunately tool sprawl adds to the complexity of monitoring a hybrid or multi-cloud environment.
If you’re the chief IT executive of a Fortune 500 company right now, all eyes are on you. You need to be the hero, the light in the gloom, the one to deliver your company from the brink of economic disaster in a year like no other. If you’re Rob Carter, Executive VP of Information Services at FedEx, you’ve been working toward this moment for years. Carter was the keynote speaker at the Enterprise IT Virtual Event on July 23, hosted by Data Center Knowledge.
Alert noise is reaching an all-time high in IT organizations. The volume of these alerts from disparate tools and technologies has reached a point where they are greatly undermining the ability of IT organizations to properly manage, secure and optimize services and applications for users and customers. DEJ’s recent study on AIOps found that organizations currently spend $1.27 million annually on avoidable incident escalations that result from non-contextual and non-actionable alerts.
The 2020 State of the Cloud Report finds that 60% of enterprises will increase their cloud infrastructure usage due to Covid-19. Hybrid infrastructure adoption creates new management challenges for IT operations teams which are further exacerbated by shrinking technology budgets and staff skill shortages. Gartner predicts that 40% of IT operations teams will deploy AI-augmented automation by 2023 to keep up with customer expectations and changing business models.
This article was originally published in New Stack. More and more companies have gone remote with surprising benefits — a trend that has been building for years. A survey by Global Workplace Analytics and FlexJobs indicates that remote work has grown 91% over the last 10 years, and 159% over the last 15 years. The COVID-19 pandemic has elevated the relevance of remote work (including remote IT operations) to a new level.
Enterprise monitoring tools have traditionally paid attention to the performance of monolithic applications hosted on physical and virtual infrastructure resources. The adoption of cloud native and microservices architectures has brought greater focus to end-user experiences delivered by web applications across different global locations. The bar for a great digital customer experience has never been higher.
