Operations | Monitoring | ITSM | DevOps | Cloud

August 2022

squadcast

Round Robin Escalation: An Efficient Way to Distribute On-Call Responsibilities

Aug 30, 2022 By Vishal Padghan In Squadcast
Nowadays, organizations address a high volume of incidents everyday. With so much happening, responders can be overwhelmed by the volume of incidents and may end up de-prioritizing certain important incidents. Hence, it is important to have an efficient on-call scheduling and escalation process in place. In this blog, we will explore how Round Robin Escalations can help distribute on-call load and set up efficient on-call schedules. This blog covers the following pointers.
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squadcast

Healthchecks + Squadcast Integration: Routing Alerts Made Easy

Aug 26, 2022 By Vishal Padghan In Squadcast
Healthchecks is a cron job monitoring service which listens to HTTP requests and email messages ("pings") from your cron jobs and scheduled tasks ("checks"). It lets you update your job to send an HTTP request to the ping URL every time the job runs. When your job does not ping Healthchecks.io on time, then you will receive an alert! If you use Healthchecks for your monitoring needs, you can now integrate it with Squadcast to route detailed alerts from Healthchecks to the right users in Squadcast.
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Introduction to Service Catalog | Service Ownership | Service Classification Squadcast

Aug 26, 2022 By Squadcast In Squadcast
To make service management a breeze, we bring to you our improved Service Catalog. The Service Catalog is designed to improve Service Classification and bring more transparency to Service Ownership within your org. This video explains how a consolidated summary of all active services from a single dashboard can help you better track your service health.
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squadcast

What are Runbooks? And why are they needed?

Aug 25, 2022 By Vardhan NS In Squadcast

Imagine being an Ops engineer in a team just struck by tragedy. Alarms start ringing, and incident response is in full force. It may sound like the situation is in control. WRONG! There's panic everywhere. The on-call team is scrambling for the heavenly door to redemption. But, the only thing that doesn't stop - Stakeholder Inquiries. This situation is bad. But it could be worse. Now imagine being a less-experienced Ops engineer in a relatively small on-call team struck by tragedy. If you don't have sufficient guidance, let alone moral support- you're toast.

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Using StatusPage at squadcast | SRE Best practices | Squadcast

Aug 25, 2022 By Squadcast In Squadcast
Let your customers know how your Services are doing, without them having to ask you about it. One of the core principles of SRE is Transparency and Status Pages help you communicate the status of your Services to your customers at all times, as opposed to you getting to know the status of your Services through support tickets logged by your customers.
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What are Canary Deployments and Why are they Important?

Aug 25, 2022 By Vishal Padghan In Squadcast
Every modification to software comes with the potential for production problems. Application failures often have serious consequences which can result in a loss of revenue and a poor customer experience. Additionally, organizations constantly try to improve their services for a better customer experience. How can you minimize the chance of error and update your application with confidence?
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Performing Postmortems & Postmortem Templates at Squadcast | SRE Best practices | Squadcast

Aug 25, 2022 By Squadcast In Squadcast
Postmortems are a way to summarize the resolution for an incident once it is resolved. It is also a way for you to create a knowledge-base of failures and fixes that can be shared across your team to help build a culture of shared learning and learning from failures.
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Uptime + Squadcast Integration: Routing Alerts Made Easy

Aug 18, 2022 By Vishal Padghan In Squadcast
Uptime is a site monitoring solution used to reach various endpoints & notify users via push notifications when downtime is detected. It collects and stores downtime & response time data & which is then made available as reports to the users. If you use Uptime for your monitoring needs, you can now integrate it with Squadcast to route detailed alerts from Uptime to the right users in Squadcast. The below steps will help you set up Uptime and Squadcast integration.
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Using Squadcast's SLO Tracker | Error Budget | Setting up SLOs and configuring SLIs | Squadcast

Aug 9, 2022 By Squadcast In Squadcast
With Squadcast, you can define and monitor Service Level Objects for your services. SLOs allow you to define and enforce an agreement between two parties regarding the delivery of a given service. A Service Level Objective (SLO) is a reliability target, measured by a Service Level Indicator (SLI), and sometimes serves as a safeguard for a Service Level Agreement (SLA). SLOs represent customer happiness and guide the development team’s velocity.
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Anti-patterns in Incident Response that you should unlearn

Aug 2, 2022 By Vishal Padghan In Squadcast
It is important to invest time and effort in understanding why a system performs the way it does and how we can improve it. Companies continue with practices that yield successful results, but ignoring anti-patterns can be far worse than choosing rigid processes. In this blog we will explore anti-patterns in incident response and why you should unlearn those.
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Analytics in Squadcast | Incident Management | On-call | SRE | Squadcast

Aug 1, 2022 By Squadcast In Squadcast
Analyzing incident data plays a key role to do better SRE. Squadcast's Analytics Dashboard helps you analyze the performance of your Organization/ Team, for a given time period. It also gives you more insight into past outages that affected your systems.
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Integrating Squadcast with Jira (Cloud & Server) - Create tickets & bidirectional sync | Squadcast

Aug 1, 2022 By Squadcast In Squadcast
You can use this integration guide to install and configure the Squadcast extension in Jira Cloud & Jira Server to create issues in Jira projects when there is an incident in Squadcast. Also learn to automatically or manually sync the status bidirectionally.
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Integrating Slack & Squadcast- Trigger, Acknowledge, Resolve & Reassign incidents from Slack channel

Aug 1, 2022 By Squadcast In Squadcast
You can integrate Squadcast and Slack to collaborate efficiently with your team while working on incidents. Squadcast sends a notification to the configured Slack Channel as soon as an incident is triggered.
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Integrating Microsoft Teams & Squadcast - Acknowledge, Resolve & Reassign Incidents | Squadcast

Aug 1, 2022 By Squadcast In Squadcast
Teams using MS Teams can now integrate with Squadcast and easily Acknowledge, Resolve & Reassign incidents using MS Teams. You can configure Squadcast to send a notification to the configured MS Teams channel as soon as an incident is triggered.
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Tagging & Routing at Squadcast | Incident Management | Squadcast

Aug 1, 2022 By Squadcast In Squadcast
Event Tagging is a rule-based, auto-tagging system with which you can define customized tags based on incident payloads, that get automatically assigned to incidents when they are triggered. Auto-add relevant information like priority, severity or alert type to make incoming incidents context-rich. Route alerts to the right responder(s) based on the tags they carry
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Alert Suppression Rules in Squadcast to prevent Alert fatigue | Squadcast

Aug 1, 2022 By Squadcast In Squadcast
Alert suppression can help you avoid alert fatigue by suppressing notifications for non-actionable alerts. Squadcast will suppress the incidents that match any of the Suppression Rules you create for your Services. These incidents will go into the Suppressed state and you will not get any notifications for them.
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