Operations | Monitoring | ITSM | DevOps | Cloud

Organizations are increasingly integrating GenAI capabilities into their applications to deliver richer, more contextual user experiences—from AI-powered customer support and enterprise search to content generation, virtual assistants, and automated workflows. To build and scale these GenAI-powered experiences, they are turning to platforms such as Amazon Bedrock, which provides access to foundation models that developers can integrate into their applications.

A friend who runs data engineering at a mid-sized logistics company once showed me something that made me laugh, and then made me a little sad. Her team spent four months building a chatbot that was supposed to answer simple questions like "how many shipments are delayed in the Chennai warehouse right now." The bot worked beautifully in the demo. Then someone asked it a real question, and it confidently returned a number that was off by almost a factor of ten. Not because the model was dumb.

Top tips is a weekly column where we highlight what's trending in the tech world and list practical ways to explore these trends. This week, we're talking about boreout, the lesser-known cousin of burnout, and how to stay engaged as AI takes on more of the routine work. There was a time when finishing your work early felt like winning. Now it somehow feels... suspicious. You glance at your inbox and nope, there are no new emails.

AI has moved to be a core part of enterprise infrastructure. GPUs are the engines behind that shift. Every training run, every inference request, and every fine-tuning job depends on GPU chipsets that are expensive and delicate. A GPU that overheats, runs out of memory, or sits idle for hours doesn't just slow a project down, it quietly drains the IT budget. Most monitoring tools weren't built with this hardware in mind. This leaves AI and DevOps teams blindsided when a job fails or a chipset degrades.

Billing has always been one of the parts of running an MSP that doesn't scale on its own. More endpoints, more tickets, and more monitors under management all mean more usage to track—and for most MSPs, that usage still gets tallied by hand before an invoice can go out. Not anymore. We're rolling out the MSP Central billing module, powered by our integration with Zoho Billing—and it's live with usage-based billing from day one.

The save for later button has quietly developed a bad reputation. It is associated with every overflowing bookmarks folder, every article we'll "definitely read this weekend", and every YouTube playlist titled Watch Later that's slowly turning into a historical archive. Somehow, the blame always lands on the same little button. It's become the internet's favorite accomplice for procrastination. I'd like to offer a defense.

Agentic AI in ITOps has emerged as a practical way to go beyond just detecting incidents. Modern IT teams have invested heavily in observability, yet the gap between detecting an issue and resolving it continues to widen. Three major challenges are driving this shift: This is where agentic AI makes a difference.

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we are exploring how prolonged dependence on AI could influence human beings' neural pathways, cognitive habits, and the behavioral changes that follows. As children, many of us would have watched the juggler at a circus in amazement. One ball became two, then three, and several more since it was a cumulative act.

Top Tips is a weekly column where we examine the trends transforming the workplace. This week, we're exploring the relationship between AI and creativity, why convenience shouldn't come at the cost of original thinking, and practical ways to keep your creative edge sharp. Have you ever heard of the prefrontal cortex? It's one of the most fascinating parts of the human brain.

Top tips is a weekly column where we highlight what’s trending in the tech world and share ways to stay ahead. This week, let's look at a few ways you can become an essentialist at work. It's easy to fill up our calendar with tasks that may not be impactful, but we end up feeling falsely accomplished. This happens to us more often than we realize, and the antidote to this is to be an essentialist.