New Alerts module, smarter workflows, AI-powered assistance, and more!

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In this edition of ServiceDesk Plus Premiere, our product experts take you through the latest updates across both ServiceDesk Plus Cloud and On-Premises, with enhancements designed to make everyday IT service management more efficient.

For ServiceDesk Plus Cloud, we’ll explore the new Alerts module, enhanced criteria-based workflow routing, Resolution Assist powered by similar resolved requests, and asset discovery enhancements that bring greater visibility into the security components of Windows assets.

For ServiceDesk Plus On-Premises, we’ll dive into new Gen AI capabilities for writing responses and generating solutions, Zia Sentiment Analysis, CI Merge, and WhatsApp enhancements that make request management more seamless.

Catch our product experts as they break down these updates and show how they can help your service desk reduce repetitive effort, work more efficiently, and deliver better service.

📌 Learn more:
Cloud — What's New: https://www.manageengine.com/products/service-desk/cloud/whats-new.html
Cloud — Pre-release Notes: https://www.manageengine.com/products/service-desk/cloud/pre-release-notes.html
On-Premises ReadMe: https://www.manageengine.com/products/service-desk/on-premises/readme-new.html

Have questions about any of these updates? Drop them in the comments below. We'd also love to know which ServiceDesk Plus feature you're most excited to explore.