Life360 is a family safety app driven by the mission to protect and connect people, pets, and things. Naveen Puvvula, Director of Cloud Operations, and Jesse Gonzalez, Senior Staff Site Reliability Engineer, discuss why observability is critical to achieving reliability and how they continue to deliver real-time location updates for their users even during high-traffic events. Finally, they share their advice for other tech leaders in the industry to choose partners that align closely to solve problems together and technologies that reduce friction and improve developer joy.