Automate Slack Support with Datadog Workflow Automation + Bits AI

Automate Slack support questions with Datadog Workflow Automation and Bits AI Agent Builder.

Datadog Workflow Automation can now trigger directly from messages posted in Slack. In this quick demo, Yuta Yoshida, Product Manager at Datadog, shows how to build an automated support workflow that:

→ Detects new support questions in a Slack channel
→ Sends questions to a custom agent built with Bits AI Agent Builder
→ Replies directly in the Slack thread with an answer and relevant documentation

You can also configure Slack triggers based on specific messages, text matches, regular expressions (regex), or emoji reactions.

See how to connect Slack, Datadog Workflow Automation, and Bits AI to automate repetitive support tasks.

📖 Read the docs: https://docs.datadoghq.com/actions/workflows/trigger/#slack-triggers