Automation, Chatbots, and the New Customer Experience
ChatStyle.ai founder Chris Dix joined us to discuss how forward-thinking IT providers are leveraging chatbots and automation to provide "real-time" messaging and support — without compromising their standards for customer experience.
Try ChatStyle for yourself, request at demo at: https://chatstyle.ai/
Access the resources doc we reference here: https://docs.google.com/document/d/e/2PACX-1vQ4ORJn2FuUK-FBcyVzjF60q7tXouANYzucm3UbOZ8S1C3EryhgqpJWEWOLI-ZIfdEO0GdorIf25T4o/pub
0:00 Hello and welcome!
7:30 Creating multiple avenues for inbound communications
14:00 More channels? Good or bad
17:20 Method to use automation in support processes
21:12 Omnichannel chat in action
26:00 Displaying chatstyle.ai
29:00 Customizable Chatbot Automation for MSPs
32:00 Other MSP website examples and best practices for chatbots
44:00 What not to do with chatbots and automations
50:00 Plugging a chatbot into your current systems and adding personality
57:00 Audience questions and wrap-up
Catch our previous Live Chat recordings and save your spot for future chats here: https://www.ninjaone.com/msplivechats/