A monitoring tool and its backend database Monitoring platforms such as eG Enterprise collect large numbers of metrics and data points about the applications and infrastructure being monitored. As the complexity of the applications, the number of tiers and the scale of the infrastructure grows, so do the number of metrics that need to be analyzed. Even in a mid-sized IT infrastructure, there may be over 100s of thousands of metrics collected and analyzed over time.

IaC (Infrastructure-as-Code) is becoming ubiquitous in the EUC (End User Computing) community and within the datacenter. Automation and declarative infrastructure for on-premises VDI and cloud digital workspaces, such as Microsoft AVD (Azure Virtual Desktop) or AWS WorkSpaces, is now mainstream. Vendors such as Citrix now advocate the use of technologies such as Terraform and Ansible for deployments.

It is critical that access to any configuration changes or management actions made to monitoring platforms are logged and traceably audited. In this article, I will help you learn how to discover the auditing capabilities in IT monitoring tools. You will learn how to audit and manage the monitoring platform itself and make sure that it is being used appropriately.

eG Enterprise is a single pane of glass that provides monitoring and oversight of every layer and tier of your IT infrastructure. However, this does not mean every user in the organization has the same view of the IT infrastructure or needs to use the tool in the same way. In fact, controlling a user’s view of the monitored applications and infrastructure, as well as their privileges to perform tasks and access data via Role-Based Access Control, is a critical feature for our customers.

Technology advancements have now made it possible for organizations to adopt virtual desktop technologies in a hassle-free manner, from the cloud. Microsoft’s multi-session Windows desktop technologies supported on Azure cloud allow admins to provision virtual desktops on-demand. Integration with Azure Active Directory and FSLogix ensures secure access with efficient profile management.

In order to troubleshoot slow Azure Virtual Desktop logons, it is helpful to have a complete understanding of the application and how it operates. Here, we will outline the architecture and key components of AVD, the impact of DNS on the connection flow, and how eG Innovations offers time saving tools to troubleshoot problems with AVD before they negatively impact your organization’s productivity.

As the Azure cloud administrator, you need to know who is accessing your cloud resources, how they are access it, what they access, what changed, when they access and from where, etc? Azure AD (Azure Active Directory) provides answers to above by storing the information in two logs, the information stored in them is extremely valuable for troubleshooting, monitoring and for general security related work, the logs are.

Most organizations are moving applications and workloads to the cloud. Our APM survey found that 88% of organizations had some form of cloud technology deployed already. At the same time, there are several misconceptions about the cloud. There are many who believe they don’t need monitoring tools for the cloud because their cloud provider will take care of all of their performance needs. This is a myth because cloud provider SLAs are mainly around infrastructure availability.

Amazon offers two different services, Amazon WorkSpaces and AppStream 2.0, that can be used to deliver apps remotely either streamed via a browser or within a virtual workspace (desktop). Once you understand the differences between the two services the choice is usually clear from the use case. It is in fact common for organizations to use a mixture of both.

Payment gateway outages and performance issues have a disruptive effect on your business. When customers cannot complete a transaction, it leaves them frustrated and anxious. Even if it is not an outright outage, customers are wary of a flaky payment experience. They are often reluctant to retry the transaction for fear of being charged twice. This results in abandoned purchases and lost revenue.