PitchIT is a competition for MSP innovators. The program is designed to showcase potential offerings that could be built or integrated into the ConnectWise platforms. It’s a 16-week accelerator program where AlertOps and the other participants will go through a rigorous business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.

Siemens and AlertOps today announced that AlertOps has joined the growing Siemens Connect Ecosystem – a network of experts from varied fields within Siemens.

Chicago, IL – May 17, 2022 AlertOps, a major incident response management platform, announced today a new technology integration partnership with Cisco AppDynamics, the leading Application Performance Monitoring (APM) and full-stack, business-centric observability solution. This new relationship empowers AlertOps and AppDynamics, joint users, with intelligent alerting, escalation policies, workflows, and scheduling to rapidly remediate major incidents.

Planning for potential security incidents has become a crucial element in every organization’s business strategy in today’s complex landscape of data theft, security breaches, and cybercrime. Surveys revealed 41% of business investors and analysts are becoming increasingly worried about cyber threats. One way for organizations to achieve cybersecurity readiness and instill confidence among stakeholders is to build a robust security incident management plan.

Chicago, IL – April 27, 2022 – AlertOps, a major incident response orchestration platform, today announced a technology integration partnership with BMC Helix, a service management platform. This new relationship empowers Helix users with intelligent alerting, advanced escalation policies, schedule management, workflow automations for complex enterprise teams to rapidly remediate major incidents.

We saw that no one is immune from major IT outages in 2021, not even mega titans like Google, Facebook, and Amazon AWS. The following is a recap of some of the major IT outages with widespread impact for 2021. Amazon Web Services’ (AWS) historic outage occurred on December 7, 2021 and lasted roughly 6 and a half hours. The breadth of Amazon and its reach caused not only their warehouse and delivery operations to stop.

Slack, a popular enterprise communications platform, faced a 5-hour system outage yesterday between 9:25 AM – 2:24 PM EST on February 22, 2022. Slack services affected included: messaging, search, link previews, apps/integrations/APIs, posts/files, workspace/org administration, login/SSO, notifications, connections, and calls. AlertOps was NOT affected by this outage.

IT modernization (for example, cloud computing), digital optimization, and the creation of new digital business models are all examples of digital transformation. The concept of combining company processes with agility, intelligence, and automation to build operational models that delight consumers while also improving performance is known as digital operations.

With the AlertOps ServiceNow integration, you can automatically send updates to stakeholders. Set each update to use the notification channel you choose (email, voice, SMS, mobile app, and chat). Set triggers to send alerts on any condition, such as SLA breaches, status changes or any custom field change. Automatically updates at time points that you set. AlertOps also logs all activities in ServiceNow so you can track everything in one place.

With the AlertOps ServiceNow integration, during a major incident, you can automatically send notifications to targeted groups of users (managers, stakeholders, customer service). Each group can have its own unique status update fields, so you can send contextual information with dynamic updates to each group at regular intervals, and a final message when the incident is resolved. Set each notification to use the notification channel you choose (email, voice, SMS, mobile app, and chat).