2020 has definitely been new, different, strange, unpredictable, and more. With new normal becoming a buzzword, adapting and surviving through these challenging times has been quite a task. We, at Site24x7, prioritized the safety of our employees, their families, and all our customers and business associates at the outbreak of the coronavirus (COVID-19). At the same time, customer queries and their feature requests were handled to manage the sudden surges in demand for existing and new features.
Compared to other years, 2020 has been a lot different in every single aspect; from how we all interacted to how we operated, everything changed. It was the year where the adjective "unprecedented" was overused. As the world embraced remote work policies, the only thing that remained unchanged was the fact that we operated uninterrupted and our customer support kept churning out replies to customers’ questions. It was business as usual for us.
Though remote work has been in practice for a decent number of years, the pandemic has made businesses take up the challenge of shifting to a completely remote workforce. All this wouldn't have been possible without high-speed internet access for all employees. Another tool that has made the transition smooth and ensured uninterrupted communication is Voice over Internet Protocol (VoIP).