Hospitals require a solution to streamline after-hours communication between patients and medical professionals. Exceptional after-hours care helps enhance the patient experience in critical situations. In this blog, we’ll discuss the importance of dedicated lines and after-hour live calls.

IT incident responders have been inundated with alerts since the start of the COVID-19 pandemic. These engineers must dig through their messages to collect and respond to real alerts for real critical events. This process wastes time and prolongs incident response. The objective is to focus on IT event noise reduction to recognize and resolve real incidents promptly.

Digitalization of business has transformed the world and its industries. Software that upkeep digital initiatives are no longer categorized as a support function. Rather, they are integral to every business process. Modern organizations require infrastructure monitoring tools to detect anomalies and alerting systems to automate remediation processes.

In the following years, U.S. industries are poised to experience a changing of the guard. The majority of baby boomers will retire in the next decade. Their roles will be taken over by millennials (Generation Y), a digitally native generation that is familiar with modern technology. Generation Y must develop empathy and prepare for the challenge of bringing tech disruption to the workplace. Millennials must introduce new technologies, without intensifying the anxiety of skeptical care providers.

An incident management process is a set of procedures and actions taken to respond to and resolve critical incidents: how incidents are detected and communicated, who is responsible, what tools are used, and what steps are taken to resolve the incident. Incident management processes are used across many industries, and incidents can include anything from IT system failure, to events requiring the attention of healthcare professionals, to critical maintenance of physical infrastructure.

Effective communication between healthcare professionals is critical for timely and effective operations. In a modern healthcare environment, communication technologies are critical for connecting healthcare professionals with other caretakers and healthcare entities, ensuring the best, most effective, immediate care to patients.

Electronic health records (EHR) are real-time patient health record systems made to securely share patient information with authorized users. Users include those in medical labs, imaging facilities, pharmacies and emergency departments. Essentially, EHRs provide medical information to everyone involved in the patient-care continuum. OnPage continuously explores new ways to expand its value and enhance business processes and workflows to clients.

OnPage’s intelligent incident management system is the alerting solution of choice for industry-leading organizations. Since the beginning, companies have invested in the OnPage system for its advanced capabilities, out-of-the-box integrations and unmatched 24/7 customer support. Though we can provide a comprehensive view into OnPage’s competitive advantage, here are the top five reasons why customers continue to trust OnPage’s incident management system.

In an unprecedented incident that has left medical authorities in Western Australia (WA) in disbelief, a local teenager has been found to be the mastermind behind a massive data breach. The breach intercepted thousands of names, phone numbers and communications between doctors responding to the COVID-19 crisis from their pagers. This is an unfortunate incident and a simple reminder of how pagers jeopardize the security of sensitive patient information.