Operations | Monitoring | ITSM | DevOps | Cloud

How To Visualize Business Service Performance with Splunk ITSI

The complex nature of modern digital landscapes means the ability to effectively monitor and understand its impact on your business is not just desirable — it's a necessity. This is where Splunk IT Service Intelligence (ITSI) comes into play. ITSI offers a sophisticated platform for service insights and detailed analytics that can be used by digital operations teams as the first step of a troubleshooting workflow.

Customer Experience (CX) Metrics

As enterprises seek to improve their bottom line, the need to delight their customers is paramount. One major framework used to strategize for business success is the Balanced Scorecard (BSC), which tracks the four perspectives of customer: To address customer concerns such as time, quality, service performance, and cost, organizations must stay on top of their game — this often means streamlining processes and investing in capability to enhance their products and services delivery.

What Is Network Architecture?

Every business needs a well-designed network architecture. The network architecture is essential to how you organize and manage your IT infrastructure to transfer data between devices and applications securely and efficiently. A network architecture comprises a layered structure, which breaks down communication tasks into smaller parts. This way, each layer can focus on a specific function and avoid complex combinations of cases.