Moderator: Jonah Kowall, CTO, Logz.io
Panelist: Wu Sheng, Founder, Apache SkyWalking & Founding Engineer, Tetrate
Panelist: Yuri Shkuro, Jaeger Lead & Senior Staff Software Engineer, Uber
Panelist: Jose Carlos Chávez, Zipkin Team Member & Senior Software Engineer, Expedia
Service Request Automation – Fulfil Cloud Requests The Easy Way The typical Service Desk model consists of 1st line support contemplating how a call should be answered, and then passing it to 2nd and 3rd line to fulfil the requirement. In the new world of Cloud and AI Ops, there is a more streamlined; efficient and autonomous process.