Operations | Monitoring | ITSM | DevOps | Cloud

Asset Management systems used in education often demand more detail than what’s expected in other environments. However, educational institutions rarely consider IT Asset Management (ITAM) as a priority. There are several reasons of this. For once, they commonly have a small IT team and hardly ever have dedicated resources for Asset Management. In addition, their budget is always limited, so they must spend it wisely to accommodate their most urgent needs.

IT governance is the glue that holds the rest of IT Service Management (ITSM) together. It ensures that your organization, its data, and its people are protected. Effective IT governance helps IT to remain in sync with business objectives while reducing risk. In this article, we'll see why it's important for your business, its domains, the different frameworks available, and the roles involved in ensuring IT governance across the company. Let's begin.

As businesses move more and more towards the digital workplace, choosing a file storage solution that fits your unique needs is essential. But since there are too many options in the market, we're about to oppose Box vs. Google Drive to highlight their differences and similarities and make it easier to choose between them. Both are cloud-based platforms that provide businesses with storage space, collaboration tools, and top-notch security features.

It's pretty common for most organizations to have IT support. But does it need to exist right at the beginning of your business, or is it something that can be added afterward? And if so, at what point is it advisable to build it? The first thing to know is that IT staff is essential when your business hits a certain size or level of complexity. Too vague? Then here are seven signs you need IT support to help you out! Ready to find out if your business needs IT support? Let's find out!

Any agent with some expertise knows that when things start to get busy, IT support automation can be a lifesaver. The beauty of it is that it allows your team to manage much more requests simultaneously, freeing up valuable time and resources to assign to more relevant tasks. Most IT Service Management tools provide different types of automation processes, and InvGate Service Desk is no exception.

When we talk about IT Asset Management (ITAM), the first thing that comes to mind is hardware devices, like computers and peripherals. But ITAM also covers software assets, which are equally important and need to be managed appropriately. This is where software metering becomes an essential feature for IT agents and managers. The thing about software is that you not only need to know its license status but also its state in relationship with other assets.

Choosing the right file storage and collaboration platform can be tough, with so many options on the market. The market is filled with options, and they can seem pretty similar on the surface. Therefore, we'll oppose Dropbox vs. Google Drive vs. OneDrive to see precisely how they differ. To begin with, they are all cloud-based file hosting services that facilitate working and collaborating in the digital workplace.

Having to switch between multiple desktop client windows to access them remotely is highly time-consuming and leads to a cluttered desktop. But you can simply ditch the frustration by using RDCMan for your RDP connections. In this article, we'll explore what it is, how you can use it, and the differences between mRemoteNG and RDCMan. We'll also discuss alternatives to this tool. So, let's dive in and learn how to use Microsoft's RDCMan to manage your remote connections like a pro!

Google Drive and Google Cloud Storage are both cloud storage solutions, though they differ in purpose. Google created them to provide individuals or businesses with the exact capabilities and features to encourage collaboration and allow users to access their files from anywhere. Want to know which one is more suitable for your business? Keep reading to discover their differences and similarities!

Are you wondering whether to include IT support in your business? Then this is the article you need. Especially for smaller organizations, when costs increase, it can be challenging to justify a dedicated team. But if you are not entirely convinced about outsourcing your IT department, and want to give in-house another thought, then keep reading. We're about to explore the fundamental concepts of effective IT support, its scope, benefits, and key outcomes.