IT Risk Management ensures all IT risks are properly spotted and dealt with in an efficient and safe manner. It can protect your environment and its users from internal and external threats and help your organization meet its Governance, Risk, and Compliance (GRC) obligations. If you’re searching for reliable and proficient ways to keep your workplace protected, you’re in the right place. In this article we will explore the full scope of Risk Management and the benefits that come with it.

ITIL service operation is the fourth stage of the service lifecycle. It's responsible for the day-to-day support and maintenance of all IT services. Done well, it can protect the live environment, restore service quickly in the event of incidents, and investigate the root cause of preventable incidents. In the following article we will see how service operations work, the benefits it can bring to your organization, and its main functions and processes.

Every IT asset in your organization has the power to pose a risk to your organization. Outdated or unauthorized software can be a backdoor for a cyber attack, and expired licenses can make you lose a lot of money, just to name a few. Luckily, these can be mitigated with Risk Management automation. As you know, automating stuff can help you avoid human error, reduce your team’s workload, and be more strategic in terms of budget.

ITIL Service transition is the third stage of the service lifecycle. It involves transitioning the services that were created and developed in strategy and design – first and second stage of the cycle – into the production environment effectively, efficiently, and safely. This stage deals with everything from preparing for change to documenting the components of the asset that make up the service to creating knowledge articles for support teams and end users.

One of the most frequent questions when searching for IT Asset Management (ITAM) software is whether it's agent-based or agentless. The debate between these two is somewhat complex and has its intricacies, but we managed to compile everything you need to know in this article.

Software License Management (SLM) is a critical aspect of IT Asset Management (ITAM). Organizations heavily rely on software applications for their everyday functions. However, grappling with diverse licensing models and meeting compliance requirements requires good organization, knowledge on the matter, and a competent tool. Effective SLM is the way to address this.

ITIL service design is defined as the second stage in the ITIL v3 service lifecycle. This stage creates a blueprint for effective and efficient IT services and ensures they are fit for purpose and use. It comes right after the service strategy that previously sets out the objectives and guidelines that underpin the whole process.

If your business is looking to prioritize efficient cross-department service delivery, you are probably in the quest for reliable and feature-rich Enterprise Service Management (ESM) software. It’s no secret that ESM is on everyone's radar: this practice will make sure all service delivery is aligned with your overall company’s goals, which is no small task.