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What is a Configuration Item (CI)?

Aug 21, 2023 By Sophie Danby In InvGate
Configuration Items or CIs are the building blocks that make up business services. Managing them effectively is a key activity of the Configuration Management process, which looks to make sure these components are accounted for and reliable information on them is available. It lays the groundwork for trustworthy service operations. The most widespread practice to do this is by building a Configuration Management Database (CMDB) that sets out your CIs and their relationships.
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The ABC of Warranty Management

Aug 17, 2023 By Melisa Wrobel In InvGate
Efficient Warranty Management is a critical aspect of ensuring smooth IT operations and maximizing the lifespan of assets. Handling warranties for various sets of equipment or devices demands for a systematic and well-organized approach to make sure nothing is missed or forgotten. But don’t worry, implementing InvGate Insight as your IT Asset Management tool can help you to seamlessly track and manage warranties, alerting you well in advance of expiration dates, and automating critical tasks.
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The Ultimate Guide to Configuration Management

Aug 14, 2023 By Brian Hubbard In InvGate
Configuration Management is the practice that helps you pull all the other IT Service Management (ITSM) processes together. In the days of ITIL v2, we explained it as the foundations of ITIL – something that could be used to base all the other processes on. To do this, it provides a clear and reliable map of all the elements that operate in your IT landscape.
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How to Build a Change Management Workflow

Aug 14, 2023 By InvGate In InvGate
Change Management (or Change Enablement, depending on which ITIL version you prefer) provides a formalized way to consistently handle the changes required to improve IT services, IT and business operations and outcomes, and ultimately customer experience. Having a Change Management process has certain advantages, such as: For that reason, the smart thing to do is to have a proper workflow in place to address the three types of changes established by ITIL 4: standard changes, emergency changes, and normal changes.
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What is Mobile Device Management (MDM)?

Aug 7, 2023 By Sophie Danby In InvGate
Mobile Device Management (MDM) can be a game changer for IT security and support process owners to manage, control, and protect their mobile device state. Over the last years, these devices not only have become central to our lives, but also to our workplace. As such, this practice should be included in your IT Asset Management (ITAM) strategy. In the following paragraphs we will explore MDM’s full scope of action, and the benefits it has for organizations that implement it.
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CMDB Definition, Benefits, And Best Practices

Aug 3, 2023 By Emiliano Pardo Saguier In InvGate

Managing and maintaining a complex IT infrastructure throughout an organization is no small feat. If this is your case, implementing a CMDB (Configuration Management Database) to support your IT Asset Management strategy will make a big difference. In a nutshell, a CMDB is at the core of the ITIL Configuration Management process since it enables you to capture a larger number of Configuration Items (CIs), their interdependencies, and any possible changes they might face.

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The Beginners Guide to IT Budgeting

Aug 2, 2023 By Sophie Danby In InvGate
IT budgeting is the mechanism for future-proofing your IT expenditure. It can help you accurately forecast planned spending and ensure that we have the right equipment at the right time and the right people to ensure that supply and demand are effectively balanced. Its activities take part in the organization's overall IT Financial Management practices, which coordinate all the financial decisions and planning of IT departments.
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IT Financial Management (ITFM) Framework And Best Practices

Jul 31, 2023 By Sophie Danby In InvGate
IT Financial Management or ITFM is the practice of managing IT costs throughout an organization. Done well, it can effectively balance costs against effective service delivery. The goal is to combine both high quality IT operations and smart economical solutions. In this sense, IT Asset Management (ITAM) becomes a close ally to have detailed information on your IT investments, helping you make sure everything is aligned and supports your business efficiency and performance.
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The Basics of Cloud Infrastructure Management

Jul 28, 2023 By Melisa Wrobel In InvGate
Cloud Infrastructure Management is the most efficient way to manage your IT resources in a flexible and decentralized way. This type of IT infrastructure provides the scalability, flexibility, and cost-effectiveness required to meet the dynamic demands of organizations of all sizes. Because of this, many business in today's work environment opt for this model.
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ITSM RFP Template [Guide and Free Download]

Jul 27, 2023 By Hernán Aranda In InvGate
Are you searching the market for an IT Service Management (ITSM) solution that meets your organization's specific business needs? Then this ITSM RFP template is exactly what you need to make a smart decision. RFP stands for Request for Proposal, and is a crucial element to ensure that the tool you choose to invest in aligns with your particular requirements.
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