Operations | Monitoring | ITSM | DevOps | Cloud

Great incident response starts with structure, speed, and the right context. At incident.io, we make it easy for teams to declare incidents, follow battle-tested workflows, and communicate clearly from the moment something breaks to the moment it's fixed. But resolving incidents isn’t just about what happens in the heat of the moment: it’s about having the right metadata and service information at your fingertips. That’s where Port comes in.

Choosing the right incident management tool is more than feature matching. For site reliability engineers, it’s about providing your team with efficient workflows, clarity around roles during incidents, and integrations that match your operational realities, especially when things inevitably go wrong. We've helped hundreds of companies migrate from their existing tooling over to a modern incident management platform.

At incident.io, we've always focused on empowering your team to manage incidents calmly, confidently, and effectively. Today, we’re introducing a powerful new addition to our suite of AI incident responders — one designed to bring a new layer of strategic oversight to your engineering organization: Agentic CTO.

Going beyond MTTx and measuring “good” incident management We’ve chatted with hundreds of engineering teams, and a pattern keeps popping up: everyone’s tracking MTTX metrics—MTTR, MTTA, MTT-whatever—but when you ask, “Cool, so what are you doing with that?” …you get blank stares. And honestly, fair enough. Time-based metrics are easy.

Atlassian recently announced they’ll be shutting down Opsgenie, their popular on-call alerting tool. After June 4, 2025, no new Opsgenie accounts will be created, and by April 5, 2027, the service will shut down completely. Users don’t seem happy about it. If you’re currently using Opsgenie, this news is significant. A key part of your incident response process is disappearing, and Atlassian suggests moving to their other products, like Jira Service Management or Compass.

Ever wrapped up an incident, thought 'Phew, glad that’s over,' only to feel your stomach drop when you see the dreaded "Incident Debrief" on your calendar? We've all been there. Incident debriefs don't need to feel like sitting through your least favorite school subject. They can (and should!) actually be engaging and useful. At incident.io, we've found a simple, repeatable, and blameless framework.

Recently, we hosted a webinar on migrating from PagerDuty, where we explored why so many engineering teams are rethinking their on-call tools. This blog post is based on that conversation, diving into the frustrations teams face with PagerDuty and how incident.io On-Call offers a better way forward.