Operations | Monitoring | ITSM | DevOps | Cloud

In this episode, CTO Pete and Product Engineer Rory B. discuss how we’re using Claude Code and Git Worktrees to allow engineers to build multiple features in parallel.

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, we chat with Product Engineer Leo about how we’re using AI tools like Claude Code to ship more product, more quickly.

Let's be honest - observability can suck. Ever feel like you're swimming in dashboard soup? You know the feeling: tons of single-use dashboards, building new ones during every incident only to lose them in the chaos, and spending ages creating visualizations that no one ever looks at again. Even with all the right tools, something still feels off.

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, we chat with Product Engineer Leo about her time building On-call, our favorite engineering tooling, and what makes our engineering culture as good as cinnamon buns.

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, Norberto Lopes and Rory Malcolm discuss Rory's journey as a product engineer at incident.io, focusing on his experiences in the AI team and the challenges of developing the AI investigations product. They explore the engineering culture at incident.io and the impact of AI on incident management.

Service catalogs promise a lot of things: powerful automations, insights into your technology estate. But over the last few years, many of us have learned that setting up and maintaining a service catalog is really hard. Building out a catalog from a standing start can take months, or even years. Too many people get stuck in a chicken-and-egg situation, where you can’t deliver value because you don’t have the data in your catalog, and you can’t convince anyone to spend time helping you because the catalog doesn’t do anything yet.