Tutorial: One-Click Duty Scheduling (Auto Snap)
How to schedule shifts and on-call duties in SIGNL4 much faster by using the auto-snap function
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Tutorial: Using geolocation in SIGNL4
This video explains how SIGNL4 supports geolocation and how alert signls can be enriched with geolocation information
How SIGNL4 supports geolocation and GPS information
SIGNL4 provides great support for geolocation information and in multiple ways. When a new alert with geolocation information is displayed in the mobile app, the app renders a map to visualize geographic information of the incident. A double click allows to open the default map application on the mobile device, e.g. to get directions or traffic information.
How to create user groups and route alerts
“Servcies&Systems” category subscriptions provide a highly flexible way of routing alerts to specific user groups. This can for instance be used to route alerts based on responsibilities or skills. But other scenarios are possible too as the category subscription mechanism is extremely powerful. SIGNL4 currently provides two fundamental ways of routing alerts. The first layer is the routing of alerts based on the “on duty” status.
Chatbot integration with Microsoft Teams and Slack
SIGNL4 provides plug-and-play chatbot integrations with Microsoft Teams and Slack, both via certified chatbot apps. Why does it makes sense to integrate SIGNL4 with chat tools after all? There are two basic uses cases that we address with the integration into Teams and Slack. By default, SIGNL4 notifies by mobile push, text and voicecalls, all according to user preference. The focus is clearly on mobile alert notifications. And of course, tracking and escalation of critical alerts is built-in.
Tutorial: SIGNL4 Slack
Overview on how SIGNL4 extends Slack with critical field service alerting and how it uses Teams to send alert notifications
SIGNL4
SIGNL4 is an out-of-the-box cloud solution that enables operations and business teams to respond faster and more effectively to critical alerts, major incidents and urgent service requests.
SIGNL4 and Microsoft Teams
Overview on how SIGNL4 extends Microsoft Teams with critical field service alerting and how it uses Teams to send alert notifications
February 2020 Update: Legacy Pager Support, Scheduler User Role, Improved Duty Report and Microsoft Teams Bot
Our first SIGNL4 release tin 2020 includes some great new features. Have a look. For all those who still need to work with pager devices in addition to their smartphone, it is now possible to include this device in the alarm workflow. This might be the case to secure alert delivery even in areas with poor cell coverage. Legcy pager support is provided through a new app we have added to the SIGNL4 app gallery. This apps sends an email to a paging gateway.
How SIGNL4 supports alert severity
Event and alert severity are extremly important information for an effective alert management and response. Severity information determine the speed of response, needed resource allocation and the action path taken. Naturally, critical alerts have higher priority than major alerts which again overrule minor alerts.