Communication during incidents is critical. With the rise of remote work, war rooms are no longer the central hub for all incident communication. Instead, we’re adapting to these new challenges and embracing video conferencing and messaging software in order to stay in tight lock-step with our teammates and collaborators. With this in mind, we are excited to announce that Blameless is adding a new way for you to communicate even faster and more effectively.

Here at Blameless, every aspect of our product has SLOs (Service Level Objects) and error budgets in order to help us understand and improve customer experience. Sometimes, these error budgets are at risk, triggering an incident. While incidents are often painful, we treat them as unplanned investments, striving to learn as much as we can from them. We empower all of our engineers to handle an on-call rotation, no matter how difficult the issue.

Blameless recently had the privilege of hosting some fantastic leaders in the SRE and resilience community for a panel discussion. Our panelists discussed the effects of imposter syndrome especially during high tempo situations, how to use it to our advantage and overcome doubt, and how culture directly affects the availability of our systems. The transcript below has been lightly edited, and if you’re interested in watching the full panel, you can do so here.

Welcome to the SREview! This zine will feature epic Tweets, content, and events happening in the SRE and resilience engineering community throughout the month.

Over a year ago, Blameless launched the industry’s first end-to-end SRE platform to help software teams innovate without sacrificing reliability. As Service Level Objectives (SLOs) provide an anchor for reliability targets and corresponding decisions, they are the foundational step toward helping teams truly adopt SRE best practices. Today, we are very excited to announce our new SLO platform, giving teams a shared language on how to focus their engineering efforts.

Psychological safety is a crucial component of any organization’s culture. Psychologically safe organizations are free to create, discuss, disagree, take risks, and make mistakes. These organizations are often the ones we see as key innovators in their unique industries. In other words, cultivating a culture of psychological safety is paramount in order to succeed.

Resilience in Action is a podcast about all things resilience, from SRE to software engineering, to how it affects our personal lives, and more. Resilience in Action is hosted by Blameless Staff SRE Amy Tobey. Amy has been an SRE and DevOps practitioner since before those names existed. She cares deeply about her community of SREs and wants to take what she’s learned over the 20+ years of her career to help others.

During this crisis, we’re all trying our best to keep ourselves and others healthy, manage chaotic homes, and prioritize our mental health. However, this can be difficult even when we’re not experiencing a pandemic. With the added stress, burnout is occurring at an alarming rate with people unable to separate home from work, the increased burden of keeping everything on and heightened on-call loads, and the strain on communication.

April 30, 2020 Austin Parker, Principal Developer Advocate at Lightstep and co-host of On-Call Me Maybe, hosted a one-of-a-kind DevOps conference. With the cancellation of events all over the world in the face of COVID-19, virtual conferences have been blooming (see our coverage of Failover Conf here), but Deserted Island DevOps was the first ever conference held in the world of Animal Crossing: New Horizons.

Melody Hildebrandt is the Executive Vice President of Product & Engineering and CISO at FOX. Her career journey began with designing wargames for the Department of Defense. She has gained tremendous experience in the world of disaster planning, testing, security, and resilience from organizations like Palantir and more. Recently, she led the effort to plan for and execute FOX’s digital streaming of Super Bowl 54, including taking over an entire sound stage in the process.