Building Reliability Through Culture with Veteran Google SRE, Steve McGhee
Which of the following three scenarios do you experience the most when a new incident occurs? For many teams, incidents unfortunately fall into scenario 1, with some classes of incidents catching them by surprise. It’s astonishing that despite the vast amount of time we spend working on and thinking about our systems, we seem to have very little control over them. If we can’t predict where the next incidents will come from, then we will be forever stuck in a reactive cycle of repair.