Operations | Monitoring | ITSM | DevOps | Cloud

What's the Difference Between a Help Desk and a Service Desk?

The differences between a help desk and a service desk might have once seemed clear. But over the years, plenty of things have changed – especially with the arrival of new technologies that have impacted how users and customers receive support. Let's compare help desk vs. service desk models and examine how this ongoing evolution has played out. One area where the distinctions between a help desk and a service desk are apparent comes when discussing IT Service Management (ITSM) solutions.

The Ultimate Guide to Intune Migrations to Ivanti UEM

If you have purchased Ivanti UEM and are migrating to it from Microsoft Intune, you as an IT administrator must understand and execute several critical steps to make that transition smoothly. In this series of blogs, I will be looking from an Intune admin’s perspective at what it takes to migrate from Intune to Ivanti UEM. I will cover practical elements and best practices, translating terminology used across both products to pave the way for a seamless and successful transition.

UWM: What's in the Suite? #ivanti #UWM

IWC is composed of three main components: security, governance, and user workplace manager. The User Workplace Manager offers deployment options and event feedback, while the Pharma Manager optimizes log on and manages user personalization and profile. Performance Manager enhances CPU and memory, and Environment Manager prepares tasks before user login. SQL Server integration and Application Lockdown feature are also included, along with a Start Menu Builder for customization.

3 Key Takeaways From a Business Roundtable with U.S. Cybersecurity Leaders

A new front has opened in American national security. It is being fought in cyberspace, and private businesses in critical industries like energy, healthcare, water and financial services are on the frontlines. This was the message delivered by Congressman Mark Green (R-TN-7) and Jen Easterly, Director of the Cybersecurity and Infrastructure Security Agency (CISA) at a business roundtable in Nashville, Tennessee, this week.

Practical Demo: Harnessing the Power of #AI and #Automation

Harnessing the Power of AI and Automation This webinar delves into the adoption of generative AI and its role in ITSM, decision making, user experience transformation, ticket classification, self-healing, and virtual agents. It also covers incident summarization, knowledge article generation, and the AI Configuration Hub. The benefits of AI and automation, such as improved data accuracy, analyst productivity, and employee experience, are highlighted.

The ABC's of UEM: Understanding the Best Fit for Your Business

Exploring UEM: A Panel Discussion on Modern Device Management IT professionals from various industries delve into the significance of Unified Endpoint Management (UEM) as a business tool. They discuss its key capabilities such as device management, security, and unified endpoint experience. The conversation also covers metrics for UEM program effectiveness, the shift from traditional to modern device management, and the role of AI in UEM. The panel emphasizes the importance of UEM in enhancing business operations and user experiences.

Ivanti Neurons - Neurons Workspace #shorts

The Ivanti neurons workspace is a tool designed to improve issue resolution within organizations. It offers device and user views, providing telemetry, remote control, and automation tools to analysts. This allows for a better understanding of device activities. A timeline view is also being developed to gather metrics and historical information across key areas. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Dynamic Priorities: Attack Surface Management, Rex McMillan, VP Product Management, Ivanti #goivanti

Ivanti’s Attack Surface Management report examines the challenges of monitoring and managing expanding attack surfaces and provides strategies directly from IT and security experts into how you can practice comprehensive attack surface management. In this video, Rex McMillan, Vice President of Product Management at Ivanti, shares valuable insights on attack surface management (ASM) and why an attack surface management solution should empower organizations to detect and prioritize high-level risks even as those risks evolve in scope and severity.

How to Close Attack Surface Gaps, Daren Goeson, SVP Product Management, SUEM, Ivanti #goivanti

For more valuable insights on reducing an organization's attack surface, check out Ivanti’s Attack Surface Management Report. Daren Goeson, SVP of Product Management, SUEM, Ivanti shares valuable insights on reducing an organization's attack surface and implementing an effective Attack Surface Management (ASM) strategy. From asset discovery to vulnerability management, risk assessment to automation, this video provides essential guidance for organizations to enhance their cybersecurity posture.