According to a recent report by IBM, the damage caused by major IT incidents is greater than ever. An incident that results from a data breach will cost the organization an average of $3.86 million, with the average time to breach containment coming in at 280 days! And according to the ITIC, hourly downtime costs come in at over $300,000, with some at even $1 million per hour.
Try to imagine a bunch of monkeys running around your data center, pulling cables, trashing routers and wreaking havoc on your applications and infrastructure. Ever more crucial in these days of heated competition between online gaming operators, is player experience. Continuity of operations is “Uber-Alles” and avoiding churn, due to service disruption, is the organizational mantra.
Just in case you haven’t heard, last week Microsoft experienced a huge outage that prevented users from accessing its Office 365 cloud-based subscription service which serves 200 million active monthly users. This latest outage was the third in ten days, causing the company to receive a deluge of customer complaints about a 'something went wrong' message that popped up when they tried to access their accounts.
Kimberley Wadsworth gambled £36,000 in a fortnight, committing suicide shortly after the loss and leaving her mother homeless as a result. Kimberley Wadsworth started gambling in 2015, visiting brick-and-mortar shops and playing at online casinos. There was no one to promptly alert or save Kimberly from her dreadful destiny.
The incident management challenges of a pandemic-driven world & how to overcome them “While the safety and well-being of workers affected by COVID-19 is the first priority, companies will also triage other essentials, such as incident management and stakeholder communications.” (PWC) In a pandemic-stricken world that is consuming products and services over the internet, more than ever, there is a great strain on digital and connectivity systems.
Thales Cloud Protection & Licensing, part of the Thales Group, was looking to improve how it handles critical incidents. Whenever an incident hit just gathering up the incident team would be a cumbersome and time-consuming task that involved a lot of manual work . Multiple calendar invites would be sent to different people in and outside of the organization, multiple times, urging them to join calls and meetings.
At times when players have multiple online choices and competition is fierce, safe betting and social responsibility is at the forefront of brand integrity. In fact, social responsibility has become a competitive edge for leading operators. Enter the era of the regulator. Regulation is now defining both the operator’s brand integrity and the player experience. Are online operators up to the regulation task? Some are, though some are not.
Few industries have experienced such a disruptive whiplash as the financial services industry. With the dizzying encroachment of agile, innovative, and fearless fintechs coming to the fore, traditional banking institutions have had to completely rethink their business, revenue models, and customer engagement initiatives.
As of the beginning of June, even though some countries have started to slowly come out of lockdown, one-third of the world’s population is still at home in quarantine – a fact that is truly astounding. Never has reliable access to connected systems been so critical to the ongoing productiveness, emotional wellbeing, and even the survival of individuals and companies worldwide.
In the effort to streamline operations and enhance cost efficiencies, organizations large and small are turning to managed services providers (MSPs) to outsource key IT activities. In fact, this shift is so broad reaching that the global MSP market is expected to exceed $375 billion by 2025! Indeed, outsourcing to MSPs brings many advantages.
