As one of the most popular open-source Kubernetes monitoring solutions, Prometheus leverages a multidimensional data model of time-stamped metric data and labels. The platform uses a pull-based architecture to collect metrics from various targets. It stores the metrics in a time-series database and provides the powerful PromQL query language for efficient analysis and data visualization.

Site reliability engineering (SRE) is a critical discipline that focuses on ensuring the continuous availability and performance of modern systems and applications. One of the most vital aspects of SRE is incident response, a structured process for identifying, assessing, and resolving system incidents that can lead to downtime, revenue loss, and brand reputation damage.

HaloPSA is a modern and intuitive all-in-one professional services automation (PSA) solution, designed for service providers. HaloPSA’s cloud platform helps you manage your entire business, modernize customer experience and automate your service. If you use HaloPSA for PSA requirements, you can integrate it with Squadcast, an end-to-end Incident Response and Reliability Workflow platform, to route detailed alerts from HaloPSA to the right users in Squadcast.