Why 'owning Services' is critical for effective Incident Response
There is a famous quote that goes like this…‘For every minute spent organizing, an hour is earned.’ At least in the world of incident response, nothing is more apt than this. Digital infrastructure these days is made up of multiple services, an outage could result from either one impacted service or multiple impacted services. So it's essential to have a catalog of all the services along with the point of contact (service owner) responsible for maintaining it.