Operations | Monitoring | ITSM | DevOps | Cloud

July 2024

squadcast

5 Reasons to Switch from PagerDuty to a More Effective Alternative

Jul 31, 2024 By Vishal Padghan In Squadcast
When it comes to Incident Management, having the right tool can make all the difference between a swift resolution and prolonged downtime. While PagerDuty has long been a staple in the industry, many teams are finding more effective alternatives that better align with their needs and offer significant advantages. Here, we explore five compelling reasons to consider switching from PagerDuty to more efficient alternatives.
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squadcast

Optimizing Incident Management: Effective Stakeholder Communication with Squadcast

Jul 29, 2024 By Spandan Pal In Squadcast
When a critical system goes down, every minute counts. Amid the chaos, it's easy to overlook a crucial aspect of Incident Management: keeping stakeholders informed. However, neglecting stakeholder communication can have disastrous consequences, including misinformation, delayed decisions, and frustration. Effective stakeholder communication is essential for ensuring a coordinated, efficient, and transparent response to incidents.
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squadcast

Enhancing Incident Collaboration: Jira Notes Now Integrated with Squadcast

Jul 23, 2024 By Rahul Jagdish In Squadcast
We're excited to share a significant improvement to our Jira integration aimed at enhancing your incident management workflow. With our latest update, you can now seamlessly sync notes between Jira tickets and Squadcast incidents. This bidirectional sync ensures that any comment added in one platform automatically appears in the other.
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squadcast

Automating SLO Management: Boost Efficiency, Accuracy, and Reliability

Jul 16, 2024 By Vishal Padghan In Squadcast
82% of organizations plan to increase their use of Service Level Objectives (SLOs), with 95% reporting that SLO adoption drives better business decisions, according to the Nobl9 2023 State of SLOs report. The traditional manual management of SLOs often results in inefficiencies and human errors, hindering productivity. Automating SLO management transforms these processes, enhancing accuracy and operational efficiency.
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Decoding Severity: A Guide to Differentiating Major vs Critical Incidents

Jul 9, 2024 By Spandan Pal In Squadcast
Recognizing the difference between major and critical incidents is essential for IT operations, as downtime can result in significant financial losses for businesses. Gartner highlights that effective incident management can cut downtime by as much as 40% . Major incidents disrupt business operations but are typically confined to specific systems or processes.
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Live Call Routing with Squadcast: Helping Teams Achieve Faster Resolutions

Jul 4, 2024 By Squadcast In Squadcast
This is a recording of our webinar on how Squadcast's Live Call Routing is revolutionizing incident response for teams. In this informative session, you'll learn: The hidden costs of traditional incident reporting methods How a dedicated phone line streamlines incident communication Squadcast's easy-to-use, no-code setup for Live Call Routing Real-world case studies: See how companies have drastically improved their MTTR About Squadcast.
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