Operations | Monitoring | ITSM | DevOps | Cloud

March 2022

FireHydrant is now on Microsoft Teams

Engineering teams can now manage incidents in Microsoft Teams. You’ll have the consistent process and automation of FireHydrant right in the messaging tool you use every day. Effectively run through the entire incident response lifecycle: declare and manage incidents, collaborate with stakeholders, and resolve incidents faster when you integrate FireHydrant with Microsoft Teams.

FireHydrant is now free for small teams

We envision a world where all software is reliable, and today we’re making that vision more of a reality for small teams. Available today, our new Free Tier helps smaller teams wrangle their reliability challenges with our enterprise-grade Incident Management, Service Catalog, and communications products. Our new package also has every feature that makes FireHydrant great with generous limitations.

When to hire an Incident Commander

What comes to mind when you hear the term 'incident commander'? You are not alone if you think about fancy, tri-cornered hats, well-polished shoes, and a uniform weighed down by medals. The roles of incident commander, incident manager, or technical escalation manager have been typical in large organizations but are gaining popularity in smaller companies. For the purposes of this article, we will use the term 'incident commander,' but any of the above titles could work.