Operations | Monitoring | ITSM | DevOps | Cloud

November 2019

Severity Matrix Updates

We’re on a mission to make responding to incidents a bit less chaotic. One of the best features we offer (we’re definitely not biased, no way) is a simple way to define how a severity gets determined when you open an incident. We call it the severity matrix, and today it has a new look. Previously, we had a preset list of conditions and impact that allowed you to pick a severity that matched them.