This article was born of necessity. Chatting with my editors at Auvik, I went looking to see what kinds of advice other sites had on SysAdmin tools you should have handy to do your job. Two things immediately struck me: Now don’t get me wrong, software is important to have. But what if you can’t access that device to use the software? What if there’s a (gasp!) physical issue that needs to be addressed, and you have to get some hands-on time with some racks?

As an IT pro, you’re probably used to doing the heavy lifting when it comes to network security. You might even find your team responsible for educating the rest of your company on best practices when it comes to network common security hacks and how to prevent them. Today, we’re here to lighten that load a little.

As an MSP owner or manager, you want your teams to be continually improving and increasing efficiency. To make that happen, you know you need to be tracking MSP KPIs—after all, what gets measured gets improved. But which numbers do you track, how many do you track, and how do you actually use them to get better?