Operations | Monitoring | ITSM | DevOps | Cloud

October 2018

BOO! Does Network Management Give You the Shivers?

Just like the goblins, ghouls, and ghosts that’ll be walking down your street tomorrow night, network management can be scary. If you’re not a network expert (and don’t have one on your payroll), it can be intimidating to make changes to clients’ infrastructure for fear of taking the network down. Small actions can have a big impact.

Using Automation to Improve Processes in Your MSP

One of the things we at IT Glue wanted to accomplish with the production of our inaugural Global MSP Benchmark Report was to identify what a top-performing MSP looks like. There were certainly some surprises—such as the reality that size doesn’t matter—but a lot of what we found was fairly intuitive. In this rapidly growing industry, there are around 20% of MSPs that are seeing both high growth (10%+ per annum) and high margins (20%+ net margin).

MSP Hyperspecialization: A High Margin Opportunity

It seems like every year, there’s a trendy new business model that managed services providers (MSPs) are told to adopt if you want to, well, survive. The most obvious example in 2018 is security. Cybercrime is a hot topic at channel conferences, and vendors are offering content in droves to help MSPs package and sell managed security services with the promise it’ll help you better protect your customers—and your business.

Auvik Roadmap Webinar

We have a jam-packed product roadmap through the end of 2018 and beyond—and we want to give you a sneak peek. Patrick Albert, Auvik’s AVP product management, walks you through upcoming software integrations and exciting new features. You'll also see a quick demo of Talaia, a network traffic analytics system that Auvik recently acquired and will integrate into Auvik's network management system.

Auvik Use Case #15: Scaling Your Business Without Scaling Your Team

Winning new clients is one of the most satisfying feelings for any business owner. But scaling can present some operational challenges. For example, one King Kong-sized hurdle many MSP businesses face is how to increase—or even maintain—margins during growth. It’s hard to provide the same standard of customer service to a larger client base without adding more (expensive) technicians to your payroll. … if you’re not using automation to create efficiencies.