We surveyed 2,000+ IT professionals to examine their evolving roles and departments, including reporting structure, top strategies, time management practices, and ongoing challenges. What we found is that this field continues to face growing demand amid talent shortages, resource limitations, and tool sprawl.

The data we’ve collected from both managed service providers and internal IT departments clearly indicate three key insights:

1. Automation is key amid challenges.
2. There’s a significant discrepancy between leadership perceptions and actual technician practices.
3. A rising investment in IT has the potential to bridge these gaps.

Read the full report and find out exactly what’s happening in your industry.
https://bit.ly/4cRiw7p