One of the common pieces of advice I hear given to managed service providers (MSPs) is to “go narrow”—find a niche and become a specialist. This is generally sound advice. Specialization typically means your MSP faces less competition and becomes much easier to find in an otherwise crowded marketplace. But finding an area to specialize in is easier said than done. So how do you find a great niche for your MSP?

If tech support had a motto, it’d be reminiscent of Rule #4 of the Auvik Way: Even when it’s not your fault, it’s your problem. But sometimes, there are problems so bad you wouldn’t want to deal with them. We’ve rounded up 17 examples from the r/techsupportgore subreddit that are sure to send a palm to your face and a shiver down your spine: Plugging in your USB receiver with a hammer for that flush mounted look. from r/techsupportgore Good luck getting that one out.

To grow your MSP’s revenue and business performance, the best sales tool isn’t a selling platform or a ninja-rockstar-unicorn sales hire. It’s documenting and optimizing your sales process. Just like your favorite sports team follows a game plan to win, your sales team needs a playbook to close more business.

“What have you done for me lately?” It’s an honest question that doesn’t always have an easy answer. Fact is, you’re doing a lot of proactive work behind-the-scenes to prevent network disruptions and unnecessary downtime. But if you’re not heroically putting out fires in front of your clients, they might think they’re paying you for nothing.