This video discusses the new smart automation feature for similar requests in Jira Service Management. This feature enables users to find similar requests at the right times and automates work on them, promoting faster and more effective issue responses.

Find similar requests: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-similar-requests/

Introducing machine learning-powered “smarts” to our cloud products: https://www.atlassian.com/blog/platform/atlassian-smarts-cloud-launch

Atlassian Smarts Community: https://community.atlassian.com/t5/Atlassian-Smarts/gh-p/atlassian-smarts