Operations | Monitoring | ITSM | DevOps | Cloud

Freshservice integration with the GetGuru for Freshservice app enables IT teams and agents to fetch knowledge base resources from GetGuru, and utilise those resources as replies within the Freshservice service desk ticket conversations for better incident resolution. The GetGuru for Freshservice app integration: Enables agents to fetch knowledge base documents and links from GetGuru, and attach them as replies to requesters, which helps improve agent productivity.

Freshservice integration with the Notion for Freshservice app enables IT teams and agents to fetch knowledge base resources from Notion, and utilise those resources as replies within the Freshservice service desk ticket conversations for better incident resolution. The Notion for Freshservice app integration: Enables agents to fetch knowledge base documents and links from Notion, and attach them as replies to requesters, which helps improve agent productivity.

Efficient collaboration is key to efficient incident remediation. Learn how to empower your agents using popular integrations such as Microsoft Teams and Zoom Meetings within Freshservice.

Bring IT and business teams together with a single service management solution for fast, easy and seamless employee services across the enterprise.

Create customized reports on service items and analyze trends in service requests easily through Freshservice Analytics. Freshservice Analytics, saves time by drafting reports from scratch to get a complete overview of your service desk performance. Deep-dive quickly and easily using a quick filter in widgets.

Choosing an ITOM solution for your organization can be quite challenging. Unlike ITSM tools, which are built using best practice frameworks like ITIL as a reference, ITOM tools feature a variety of capabilities including: With so many features available, it can get confusing on what features to have and what to leave behind. To make that process simpler, here are some must-dos while selecting an ITOM solution.

In the modern enterprise, the terms IT service management (ITSM) and IT operations management (ITOM) are often used interchangeably. While they are both similar by nature, they have important differences as well. ITSM is focused on the development, delivery, and management of IT services. ITOM is more about the management of the processes that enable and govern those services. Effective ITOM seeks to optimize operational processes to achieve outcomes and meet or exceed metrics deemed important to the business.

As a modern organization scales, so does its software landscape. Automations that span multiple tools can become complex. Invoke actions in third-party apps right from Freshservice with the help of the Orchestration Center.

AIOps is about more than just IT operations: It encompasses DevOps, IT service management (ITSM), incident management, observability, support, security, and KPIs/priorities from business stakeholders. It’s about providing actionable insights into IT operations data—whether it is hybrid, cloud-based, or private data center–based. In this video, Stephen Mann sheds light on the concept of AIOps, what are its applications, and dives deep into how artificial intelligence can be leveraged to improve IT operations in your organization.

Discover key metrics to benchmark your IT team’s performance and gain insights on IT service desk excellence across employee experience, agent productivity, service desk efficiency, and scalability.