ITOM vs ITSM | IT Operations Management vs IT Service Management | ITOM Made Easy 5/5
In the modern enterprise, the terms IT service management (ITSM) and IT operations management (ITOM) are often used interchangeably. While they are both similar by nature, they have important differences as well.
ITSM is focused on the development, delivery, and management of IT services.
ITOM is more about the management of the processes that enable and govern those services. Effective ITOM seeks to optimize operational processes to achieve outcomes and meet or exceed metrics deemed important to the business.
Imagine your favorite restaurant - The waiter, the kitchen, the menu card, and the food you order constitute a service—dining. All these individual elements are responsible for providing an exceptional experience to your senses. This is service management.
In order to provide great service, a strong restaurant infrastructure is required— the lighting, the air conditioning, the handheld waiter pads, the music, billing systems, the internet, the electricity to power these systems, etc. This is operations management.
As you can see, these two functions are similar and different at the same time. Nonetheless, it takes both sides to deliver an exceptional experience to customers.
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