Operations | Monitoring | ITSM | DevOps | Cloud

The Domain Name System, commonly known as DNS, is a fundamental component of the internet, yet it remains a mystery to many users. Without DNS, browsing the web would be a cumbersome process, requiring us to remember complicated numerical addresses for every website we want to visit. In this article, we will demystify DNS, explaining its importance, how it works, and its critical role in our everyday online activities.

Federal Information Processing Standards (FIPS) compliance plays a critical role in setting the standards for encryption and security that safeguard sensitive information. As your organization increasingly relies on digital infrastructure, it’s important to understand and implement FIPS compliance requirements to maintain the security and integrity of your data. This commitment helps ensure your operational practices not only meet but exceed the necessary safeguards.

Unified endpoint management (UEM) is powerful software that allows you to monitor, manage, and secure various devices—including mobile devices—and operating systems in a single dashboard. As its name suggests, it is a centralized management tool that simplifies work through automation, helping you and your IT team manage all your endpoint devices much more efficiently.

IT teams know how much data they need to examine server performance, network health, and user activity—it’s a constant stream. However, it can get overwhelming if you’re bombarded with information, and it may be difficult to separate the signal from the noise. This may cause a workflow that is not streamlined or problems ranging from delayed responses to missed IT issues, which can disrupt critical business processes.

What do we know about TCP vs UDP? The internet, blockchain, cloud computing – no matter the field, computers are most effective when they are connected to one another. However, the process of sending data – and making sure it reaches its audience entirely whole – demands a complex interconnection of networks and nodes. Before delving into the specifics of the Transport Control Protocol (TCP) vs User Datagram Protocol (UDP) protocols, it’s important to first take a step back.

IT asset management (ITAM) software enables managed service providers (MSPs) and IT teams to manage IT assets efficiently and ensure they work efficiently. Assets refer to hardware such as desktops, mobile devices, printers, and servers, as well as intangible assets such as software licenses and digital data. ITAM solutions streamline the entire lifecycle of IT assets, from configuring and deploying new assets to monitoring their usage to ensuring data security when decommissioning assets.

By its very nature, shadow IT is often unseen by IT security teams. This oversight routinely risks organizations violating data privacy laws, distorting IT budgets, and being exposed to nefarious actors. In a remote work environment, shadow IT poses a new threat that must be actively managed. → Download your free Shadow IT Report.

Gone are the days when customer support was just a nice “add-on” to your company portfolio. As we move towards a more inclusive society, with hybrid or remote work blurring many cultural and geographical differences, more people value authenticity and knowledge in the companies they work with.

Credential management is a security practice that secures and protects all types of credentials (such as passwords, certificates, and keys) within an organization. It identifies and authenticates users who can access specific information, ensuring that sensitive and mission-critical data are always protected.

MSP pricing is a topic we frequently get questions about. What pricing models should be considered? How much should Managed Service Providers (MSPs) be charging per user? In this post, we’ll answer those questions by digging into how MSPs can make their own calculations using various tools, such as an MSP pricing calculator and sample MSP services template, to ensure their managed services agreements stay profitable over time.