In their effort to protect their customers from a range of modern threats, managed services providers (MSPs) may encounter a strategy known as credential stuffing. This hacking technique involves rapidly inserting large numbers of usernames and passwords—often collected from corporate data breaches—into the login fields of other sites and digital services.
My previous blog was, “I’ve never used a Mac, and now I need to manage them.” For the second installment of this series I will highlight some key tools and resources for the new Mac admin.
To pull off a data breach, today’s cybercriminals have some formidable tools at their disposal. They can use software to guess simple passwords. They may infect a system with ransomware, only returning stolen information when they’re received payment. They might choose to deploy a social engineering attack and gain access to a network through human error.
We’re pleased to announce that N-able™ Mail Assure has received a top result in an independent test conducted by the Virus Bulletin, an industry-renowned test laboratory and an important reference for specialists and businesses concerned with computer security. So, what exactly is this test and how did Mail Assure achieve such a great score?
We talk a lot about MSP maturity, but I wanted to take the opportunity in this blog to really consider what that maturity actually looks like. For starters, I believe there are three key areas of excellence that currently define maturity in an MSP business: In all these areas, mature MSPs are constantly tweaking the dial and making ongoing investments.
I was recently asked by one of our partners about my thoughts on comanaged IT services. They were having a difficult time finding new managed services leads and were considering moving upstream into the midmarket space to see if it would bring them better success.
Skilled technical people are the key to any MSP’s success and growth. In fact, data from Service Leadership shows the inability to get and keep such talent can be a top business risk for MSPs. It’s not surprising. These individuals are in high demand, and typically have their choice of where to work. The shocking thing is how often an MSP’s own process and technology choices impact their ability to attract and retain needed colleagues.
As MSPs expand their cybersecurity offerings, cyber-intelligence is an area that can help them improve protection for customers, generate additional revenue, and differentiate their services from the competition. However, when we talk to MSPs about cyber-intelligence, we often get the raised eyebrow. This reaction is driven by many factors. One of which is the nebulous meaning of cyber-intelligence—what is it really?
