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Connecting in the Heartland: A Journey with Our Rural Customers

One of the highlights of my summer is a trip I took to visit some of our rural customers as part of a larger customer appreciation tour other members of the Executive Leadership Team (ELT) and I embarked on. Independent service providers hold a unique place in the telecom ecosystem, often forming the backbone of their communities, and this was a wonderful way for us to connect on a personal level.

Before you go native in the cloud world, there are a few things you should know

The “cloud native” conversation is transitioning from the enterprise data center into the telecommunications world, just in time for a new generation of 5G and AI/ML enabled telecom services. Couched in that conversation are some important nuances about what constitutes a truly cloud-native solution versus a cloud-capable solution.

Building the Intelligent Middle Mile

During a recent webinar, Ribbon's Jonathan Homa, Senior Director, Solutions Marketing, and David Stokes, Head of IP Portfolio Marketing, discussed the pivotal role the middle mile network plays for Service Providers in taking advantage of the hugely increased access capacity recent investments in fiber and 5G offer. Service Providers require efficient, cost-effective solutions for this critical link in network connectivity.

Beyond the Hype: Understanding the Real Value of AI for Service Providers

I recently wrote about how AI can support unified communications in the enterprise, but its applications are much broader than that, and communications service providers also have the opportunity to benefit. In a recent Gartner survey, 95% of telecom CIOs said they plan to implement AI/ML technologies by 2026 and 79% said they plan to increase their AI/ML investments.

AI + PSTN = Changing the UC Landscape

While last month’s Enterprise Connect 2024 (EC24) show seemed a bit light in terms of headline news, it did offer one high impact storyline around the integration of AI services with the PSTN. EC24 showcased the addition of AI services, including transcription and meeting minutes, to PSTN call using popular UC services (Teams, Zoom, Webex, Ring Central). While these have been in place for conference calls for almost a year, AI for one-to-one calls via the PSTN is new in 2024.

Practical Network Automation using Low Code Tools

Automation uses software to control network resources dynamically with minimal human intervention. It can speed up services delivery and keep the network running at peak efficiency, boosting revenues and reducing costs. With this potential, one might think that automation of telecom networks would be widespread, but that is not the case. Automation in telecom lags compared to industries like transportation, shipping, and cloud computing services.

The Advantages of Pluggable Transceivers for all DWDM Solutions

For the first time, the newest generation of high performance optical transceivers are available in a pluggable form factor. Using 5nm-140Gbaud technology, these transceivers deliver blazing fast 1.2T wavelengths for short haul, and 800G over large geographic regions. As pluggables, they are a huge leap over the previous generation of bulky, power-hungry modules that needed integration into line cards.

Succeeding with Teams Phone in 2024

Moving to Teams Phone as your primary voice system can save money and provide a great user experience, or it can “crash and burn”. In a two-part workshop, I had the opportunity to explore insights to help migrate successfully to Teams Phone with Greg Zweig of Ribbon. (Ribbon was kind enough to sponsor both workshop sessions.) This article summarizes the information we covered in the workshop.