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Practical Network Automation using Low Code Tools

Automation uses software to control network resources dynamically with minimal human intervention. It can speed up services delivery and keep the network running at peak efficiency, boosting revenues and reducing costs. With this potential, one might think that automation of telecom networks would be widespread, but that is not the case. Automation in telecom lags compared to industries like transportation, shipping, and cloud computing services.

The Advantages of Pluggable Transceivers for all DWDM Solutions

For the first time, the newest generation of high performance optical transceivers are available in a pluggable form factor. Using 5nm-140Gbaud technology, these transceivers deliver blazing fast 1.2T wavelengths for short haul, and 800G over large geographic regions. As pluggables, they are a huge leap over the previous generation of bulky, power-hungry modules that needed integration into line cards.

Succeeding with Teams Phone in 2024

Moving to Teams Phone as your primary voice system can save money and provide a great user experience, or it can “crash and burn”. In a two-part workshop, I had the opportunity to explore insights to help migrate successfully to Teams Phone with Greg Zweig of Ribbon. (Ribbon was kind enough to sponsor both workshop sessions.) This article summarizes the information we covered in the workshop.

Hyperscalers: Reshaping the Optical Transport Market - And Telcos are Getting the Picture

Hyperscalers are driving the shape of new metro optical networks – literally. AWS, Microsoft and Google have reshaped data center to data center connectivity over the years and now, as they populate their data centers with telecoms equipment, they are deploying it in higher density, with a better power utilization than telcos get. This is because they are not depth constrained so can go up to 600 millimeters deep unlike the standard telco 300mm hard limitation.

Making your Contact Center Better: Three Things to Consider

For many businesses, especially large enterprises, contact centers are a key contributor to revenue and customer satisfaction. While “omni-channel” (voice, chat, email, social) is how many if not most contact centers operate, calls are the still the most critical element of their communications.

Modernized Communications Needed For A Smooth Evolution To Smart!

As I’ve discussed in my previous blogs in this series, smart networks are becoming increasingly important in an ever-increasing range of industries. These smart networks can deliver significant benefits, but there are some risks, challenges and issues associated with moving to “smart”. In my final blog in the series I will discuss what is required from a modernized communications network to counter some of these risk, challenges and issues.