Operations | Monitoring | ITSM | DevOps | Cloud

The latest Verizon DBIR report is out and we all should realize, normal is not the new workplace. Picture this: You’re logging into the work account after a long weekend of gratitude, remembrance and maybe even getting to hug someone safely. Okay, we’re exaggerating a little but variations of this scene are playing out all over the country this week. You’re frustrated and you haven’t even gotten started on the work that piled up over the weekend.

Buying a modern service desk tool won’t solve all your problems in and of itself. Although these tools are designed to ensure general best practices are met, service desk tools must also be configured to address your organization’s specific essential protocols. In a recent Info-Tech study that surveyed 623 organizations worldwide, the most frequently adopted service management processes are.

Attempting an upgrade or switch to a new ITSM tool is obstacle-ridden for IT directors. From having to address fears surrounding the cost of switching vendors to assessing service management maturity, building a case around why and how an ITSM can advance the business can be a harrowing feat. Thankfully, Info-Tech pulled together this selection guide.

There is no doubt that a virtual RSA is not the same as catching up with colleagues and partners over great food, and of course meeting up at the W Bar. The good news is we all have or are adjusting to working remotely and we didn’t have to travel to hear what the industry luminaries think, or what our peers are saying they can do to keep the world safe.

This week Google unveiled a number of exciting announcements at its annual developers’ conference, Google I/O 2021. Announcements included Android 12 and several security and privacy features that are coming to its platforms. At Ivanti, we are particularly excited about what Google is doing to improve user security and privacy. The consistent theme of Google I/O was Secure by default, Private by design, and You’re in control.

There are some marketing campaigns that just work. They resonate with their audience, they add value, they’re interesting and topical – but they’re also rare. In 2020, the MobileIron (now Ivanti) communications team launched a new campaign to tell the story of the Everywhere Enterprise (a precursor to Ivanti’s Everywhere Workplace).

One of the biggest reasons organizations don’t try out a new software vendor is the perceived costs of switching. Most cite the fear of implementation being too expensive, too difficult, or too time-consuming—all excuses to justify maintaining a vendor contract, even if that vendor is performing poorly and not meeting expectations. But what’s at risk when organizations simply renew year after year? Who loses if the status quo is maintained?

As the digital-first operating world evolves, IT organizations are struggling to decide which practices to maintain and which to phase out. This transition from a “plan/build/run” lifecycle to a more agile, team-oriented structure has become the catalyst for organizational conflict, challenging the very foundation of how companies should operate.

As organizations experience increasing complexity and expanding perimeters, IT professionals are looking to get a better understanding into their distributed software and hardware assets. IT teams need immediate access to detailed information in context of services and underlying assets they run on to make more intelligent decisions about their IT investments. Having asset visibility at their fingertips enables them to maximize cost savings, secure assets, and improve the employee experience.