Patterns of validation
This post covers some techniques to get agents to validate their work. We’ll cover why this is important, a variety of types of checks you can employ, and mechanisms you can use to enforce them.
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How to ship a POC in an afternoon: a Claude Code and Upsun walkthrough for product and product marketing
I have an Upsun project that's nothing but proofs of concept. It's a dashboard, basically. Each POC gets its own tile. Click in, and you land on a page with three tabs. The first tab is a written explanation of what the POC argues. The second tab is the POC itself, with a built-in demo that automates a walkthrough of the feature so the recipient can watch it run without me on the call.
Insights Agent: Deep operational intelligence where your team works
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how PagerDuty Advance Insights Agent (now Generally Available for Microsoft Teams users) builds towards this vision. As AI accelerates development and teams ship more code than ever, operational data is everywhere; insights aren’t.
Scribe Agent updates: no more manual note-taking or lost context
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how PagerDuty Advance Scribe Agent updates (Generally Available) build towards this vision. When a major operational issue hits, there’s always someone drawing the short straw to take on the most thankless job in incident response: scribing the call. Chances are you were already that someone.
What Enterprise AI Gets Wrong About Usage
AI is moving out of the experimental phase and into the everyday rhythm of work. Teams are no longer using it occasionally for novelty or quick wins, but instead are exploring more robust use cases to investigate issues, answer questions faster, surface context, and help them move through complex workflows with more confidence. That’s the shift that most organizations’ leadership teams have been asking for.
The Hidden Cost of Network Blind Spots (and How to Fix It)
Even the smallest gaps in infrastructure visibility can lead to major impacts to an enterprise. And with modern IT environments becoming more complex it creates rising expectations for uptime. Our recent webinar, The Hidden Cost of Network Blind Spots and Alert Noise, covered this exact topic. The Progress WhatsUp Gold product experts explored why traditional monitoring falls short and best practices to moving toward smarter, more proactive network management.
How AI Improves Service Desk Automation and Client Experience
Artificial intelligence is reshaping the IT service desk, moving it from a reactive cost center to a proactive, value-driven business partner. By automating repetitive tasks and providing deep analytical insights, AI helps IT teams resolve issues faster and deliver a superior client experience. This shift allows support staff to focus on more complex challenges, improving both efficiency and employee morale. The result is a more agile and responsive IT support system that directly contributes to organizational success.
Why Streaming Services Need a Better User Experience
The problem is not content anymore, it's friction. Streaming platforms rarely lose users because they run out of shows to watch. They lose users in the gap between intent and action. You've probably been in that position as well. You open an app with something in mind. Maybe a show you want to continue. Maybe a quick search for something new. That intention is already strong. The content is usually there. The problem starts immediately after.
What Is the Most Efficient Way to Digitize Decades of High School Yearbooks?
Anyone who works in school administration or a local library archive knows the weight of a yearbook collection. You have decades of heavy glossy paper taking up prime shelf space. The bindings are cracking. The pages smell like old dust. People still want to see them for reunions or research. Handing over a fragile 1978 annual to a careless user is a good way to end up with torn pages. Getting these volumes into a digital format solves the access problem and preserves the physical copies.
Why Primary Human Cells Are Important in Biomedical Research
Biomedical research is rapidly evolving toward more patient-relevant and biologically accurate models. As precision medicine, translational studies, and personalized therapeutics continue to advance, researchers increasingly rely on cellular systems that closely reflect human physiology. This growing demand has placed Primary human cell lines at the center of modern scientific research.