Microlesson: Dojo AI SOC Analyst Agent
This video introduces Sumo Logic's SOC Analyst Agent, an AI-powered tool within the Dojo AI platform designed to transform security operations centers.
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Shipped: Put every AI task on the cheapest model that can actually do it
If your team builds with AI, someone is defaulting to the biggest model available (say, Fable) because it feels like the safe pick, and the safe pick is almost always the most expensive one. One over-powered choice looks harmless on its own, but multiplied across every prompt, agent, and workflow, and you get a big number on the P&L. All that, yet nobody chose which model on purpose. As we like to say, using a default is not a decision.
AI cost reduction: tactics that preserve performance
AI cost reduction means lowering what you spend to run AI (tokens, inference, and compute) without sacrificing quality. The highest-leverage tactics, prompt caching, batching, and routing easy work to smaller models, cut spend 50 to 90% by removing waste, not capability. Somewhere right now, a finance leader is opening an AI bill that has quietly tripled, with no new product to show for it. Nobody approved it. No single decision caused it.
Straight from Support: AI credits, student plans, and why your Mac fans are so loud
Every so often we sit down with someone from our support team and turn their week into a blog post. First up: Roberto Vizcarra, on four things generating tickets lately, AI credits, student plans, integrations, and Mac performance. Here’s what changed and what to do about it.
Institutional knowledge doesn't scale: Building an agentic data analyst
We’ve previously written about how deeply embedded data is in people’s day-to-day work at incident.io, and I’d have it no other way — demand for data is undoubtedly a good thing. What risks breaking at scale, however, is everything downstream of that demand: data-team capacity gets stretched thin, dashboard sprawl outpaces anyone's ability to maintain it, and stakeholders can't reach an answer without going through the data team.
Spend More Time Talking to Humans
A few months ago, I noticed something happening. I would spend all day working with LLMs—prompting them, reviewing their work, and correcting them—and when I wasn’t working on my own code, I was reviewing LLM-generated code. By the end of the day, I was exhausted. This was a very unusual thing for me: I’ve been a software developer at startups for 30 years, and while sometimes I might have gotten stressed out, I had never been exhausted by the actual act of writing code.
The Video Metric That Actually Predicts Channel Success
Corporate video marketing is no longer just a creative endeavor. It is a strict operational pipeline. Yet, most marketing teams track the wrong telemetry entirely. They obsess over raw subscriber counts. They celebrate top-level view totals. They treat their channel like a static video repository. But YouTube is a highly sophisticated machine. It runs on cold, hard behavioral data. With over 500 hours of video uploaded every minute, the algorithm does not care about vanity numbers. It cares about sustained attention.
From Factory Reset to Title Transfer: How to Offboard a Modern Car
Selling an older car once meant clearing the glovebox, finding the title and removing a few forgotten coins from the cup holder. A modern vehicle requires a different kind of handover. Its infotainment system may contain phone contacts, recent destinations and saved addresses. The car may still appear inside a manufacturer's app that can locate it, check its battery or unlock its doors. Toll accounts, charging services, digital keys and garage-door controls can remain active after the physical keys have changed hands.
Key Benefits of Combining AI and DIA for Hospitality and Cafes
Hospitality venues and cafes run on speed - fast service, fast decisions, and increasingly, fast technology. As more businesses in this space adopt AI-driven tools for bookings, ordering, and guest personalisation, the quality of their internet connection has quietly become just as important as the tools themselves. Pairing artificial intelligence with a dedicated, business-grade connection isn't a technical detail reserved for large chains anymore; it's becoming a practical necessity for venues of every size.
How HotDeals Helped Me Save Time After a Busy Summer of Shopping
By the end of summer, I always notice the same pattern in my shopping habits. After a few weeks of traveling, weekend activities, and seasonal spending, there are usually several things I need to buy before life settles back into its normal routine. Some purchases are planned, like replacing a few clothing essentials or upgrading accessories that I've been using all summer. Others are smaller everyday items that I've been putting off until I finally have time to sit down and order everything online.