Operations | Monitoring | ITSM | DevOps | Cloud

How Buying a Car Can Be Easier Than You Think

Just like buying a home, purchasing a new car is one of those few life experiences where you have to make sure that you choose wisely because the amount of money you're about to drop on it is generally irretrievable if you choose poorly. However, when armed with the correct information and tips, this erstwhile terrifying task needn't be as tricky as you first imagine.

Get Your AC Unit Ready to Go With These Simple Strategies

As the temperatures rise and summer approaches, it's crucial to ensure that your air conditioning (AC) unit is functioning optimally. A well-maintained AC unit not only keeps your home comfortable but also enhances energy efficiency and reduces cooling costs. Here are some strategies to help you prepare your AC unit for the warm months ahead.
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What's new in Avantra 25 - AIOps for Cloud ERP

I am pleased to announce that we have released Avantra 25, the next evolution of the Avantra platform. This year we have focused on all things cloud, from native support of SAP BTP and SAP S/4HANA Public Cloud Edition to SAP RISE capable automation templates in our add-in library and our very own Avantra AIR cloud-based AI extension for Avantra, there's a lot to like with Avantra 25. There are some great new features though so let's dig deeper. For a complete list of changes, check out our public release notes.

Squadcast vs. Legacy On-Prem Solutions: Why Enterprises Choose Cloud-Based Incident Management

In today’s Incident Management landscape, ensuring uptime and seamless operations is mission-critical for enterprises. As organizations grow and scale, the choice of an incident management solution can significantly influence how efficiently teams respond to and resolve incidents. While legacy on-premises solutions once ruled the roost, modern enterprises are increasingly pivoting towards cloud-based platforms like Squadcast. Why?

Traceparent and Tracestate Explained: A Guide to Distributed Tracing with Atatus

In modern microservice architectures, requests often span multiple services, making it challenging to monitor and debug performance issues. Distributed tracing provides the ability to follow a request’s journey through these services, identifying performance bottlenecks and dependencies. The W3C trace context standard simplifies this process by introducing two critical headers: traceparent and tracestate.

2024 Automation Diaries: The Year That Was

As 2024 draws to a close, we reflect on a year of remarkable growth, innovation, and industry leadership at Resolve. From advancing IT automation solutions to shaping the future of network automation, this year has been a testament to our commitment to empowering enterprises worldwide. With groundbreaking product enhancements and meaningful partnerships, this year has truly been one for the books.

IT Support Costs: Key Factors And Budgeting Tips

When it comes to tracking expenses, most organizations have a solid grasp on their budgets. But when it comes to IT support costs? Things can get a little... blurry. Why? Because IT support involves many moving parts. From downtime and cybersecurity risks to overlapping subscriptions and cloud services, the costs can pile up in unexpected ways. And here’s the kicker: the cost of poor IT support can be even worse—leading to disruptions, vulnerabilities, and spiraling inefficiencies.

IT Service Management Trends For 2025: Insights From Rob England, Claire Agutter And Mark Smalley

What happened in 2024? How did the IT Service Management trends evolve? And what does the future hold for ITSM? These are the questions we tackled in the latest episode of Ticket Volume - IT Podcast. We brought back three industry powerhouses—Rob England, Claire Agutter, and Mark Smalley—who joined us last year to predict the future of IT Service Management (ITSM).