Operations | Monitoring | ITSM | DevOps | Cloud

BLOOMFIELD, N.J., November 17, 2020 (Newswire.com) – Alloy Software announced today that Consumer World Awards®, world’s top achievement awards program for the consumer industry, has named Alloy Software a Grand Trophy winner. Consumer World Awards is a premier awards program that recognizes consumer products, companies and people from all over the world.

The ability to deliver IT services in an effective and user-friendly manner is a key to success in the IT Service Management world. Alloy Navigator delivers a great experience to employees and customers by automating a broad range of standard service requests, including employee onboarding, password resets, provisioning remote access, and hardware requests. Now with the latest update for our mobile app, service requests can be managed using phones or tablets.

Whether you’re supporting remote teams or working in a hybrid environment, IT asset management (ITAM) is a critical practice to the business and your service management strategy. If you’ve been following our ITAM series and are delivering services to employees, you most likely have an understanding of the ITAM essentials and questions to keep in mind when developing a strategy. Now in this blog, I’ll guide you on the journey to take your strategy to the next level.

Depending on the business, there’s a myriad of IT assets to keep track of and doing it manually can be taxing. An IT asset management system allows IT pros to monitor all the hardware and software introduced into the business and when those assets exit. When a service desk has details on each IT asset, where it resides, and its owner, IT pros can provide continuity of service and better manage service costs. IT assets can be physical, digital, software, and in the cloud.

Recently, I’ve had many discussions with supply chain operations managers about the status of their barcode printers. I observed that there is a big gap between how most people want their printer management to be and how it actually is—it all comes down to perception vs. reality. I heard about challenges such as entire printer systems breaking down during peak times, operations workforces ordering duplicate or unnecessary supplies, and admins not knowing what’s in their inventory.

It’s no secret that IT organizations are facing increasingly complex challenges. Device proliferation, demands to access data from anywhere, ensuring security both on and off campus—and this year, a major shift to remote work—have IT departments struggling to stay above water.

Vulnerability remediation is still an ongoing struggle for organizations. A simple mistake could cause no issues, or it could set off a wide-scale, devastating, corporate breach. Why is this? There are many reasons. Security and Ops talk past one another. No one wants to be the one that broke something. Speed is hindered by ineffective testing.

As part of a challenge, I read Ulysses by James Joyce. 😬 Never again. At almost 1,000 pages (although about 250 of those pages were just explanatory notes), it was tough going. Especially when some bits of it were written in Latin, Irish, and Hungarian. I may have skimmed parts. At 42 pages, the Microsoft SQL Server 2019 Licensing Guide is no Ulysses, and it does have the benefit of being written in a single language. But it’s still not an easy read for us mere mortals.

This year Ivanti was placed in the Leader quadrant in the 2020 Gartner Magic Quadrant for ITSM Tools report. After a long and tough journey moving from Niche, to Innovator, to Challenger, we made it to the quadrant that is magic: the Leader quadrant. Obviously we’re thrilled. Having reached this point, I thought I would spend time here explaining what the MQ really means and why Ivanti’s move to Leader is so significant. (Disclaimer: this is not a Gartner authored article.