By design and tradition, telecoms networks are built to last. But in a world where the rate of innovation seems to be accelerating, the end result is that a lot of legacy infrastructure needs to keep pace with, and accommodate, multiple ‘next generation’ phases. How long this can be maintained before the imperative to rip and replace becomes impossible to ignore is the multi-million-dollar question.

The ability to deliver IT services in an effective and user-friendly manner is a key to success in the IT Service Management world. Alloy Navigator delivers a great experience to employees and customers by automating a broad range of standard service requests, including employee onboarding, password resets, provisioning remote access, and hardware requests. Now with the latest update for our mobile app, service requests can be managed using phones or tablets.