There’s this rumor going around that ChatOps was the invention of start-ups. I don’t know about you, but I can think of several enterprise IT/Ops teams who started using chat to coordinate and troubleshoot over a decade ago. (Ok, back then we called it “instant messenger”. But still.) So I hope I don’t spoil the rest of this post by letting you in on a little secret: if you’re in enterprise IT, you’re probably doing some ChatOps already.

The IT team at Samsung’s Austin R&D Center had the talent to be successful. Yet, there were bottlenecks getting in the way of their efficiency and productivity. Poor communication, lack of visibility, bad process, and unorganized tools were hampering their ability to support the rest of the organization and realize their full potential. Sound familiar?