Operations | Monitoring | ITSM | DevOps | Cloud

August 2024

5 Steps to getting started with Zero Trust

In the previous two blogs, we’ve traced the outline of Zero Trust from philosophy and principles to frameworks and marketing terms. In this blog Pete Roythorne talked to Marc Barry, Co-Founder and Chief Product Officer at Enclave, about how you can get started with Zero Trust Network Access. You can read the previous blogs here: To do this we’re going to use CISA’s Zero Trust Maturity Model as a baseline for understanding.

M&A Focus, Part 2: Getting Your House in Order

In this episode, Pete Roythorne and N-able’s Business Development Director Matt Takhar discuss the importance of getting your house in order for mergers and acquisitions (M&A) in the MSP industry. They highlight the increasing trend of M&A deals in recent years and predict a continued rise in the future. They explain different valuation methods, with a focus on EBITDA-based valuations. They emphasize the significance of factors such as recurring revenue, client base, operational efficiency, and growth potential in determining the value of an MSP.

5 Tips to Becoming a Better Negotiator To Win More Deals

How are your sales negotiation skills? Do you have a structured negotiation process in place that your MSP follows religiously to help you successfully close more deals? For any sales executive, I don’t think I’m out of line to say that sales negotiations can be a nerve-wrecking experience, as there are so many emotions at play and different paths of execution that can be used. But the end goal is always the same: Get that contract signed as soon as you can.

Navigating Growth: Dave Wilkeson on Becoming the MSP Advisor

In this episode of Now That's IT: Stories of MSP Success, we sit down with Dave Wilkeson, the founder and CEO of MSP Advisor, to uncover the key strategies that propelled him from a tech hobbyist to a renowned leader in the Managed Service Provider (MSP) industry. Dave shares invaluable insights into the critical role of financial discipline in scaling an MSP, offering candid advice he wishes he could give his younger self.

N-able Cloud Commander Adds | Tenant Level Settings Visibility

N-able Cloud Commander adds Tenant Level Settings Visibility, the first phase toward Secure Tenant Management. With this update MSPs and CSPs gain visibility into key Microsoft OneDrive and Microsoft SharePoint tenant level security settings, if applications using non-modern authentication is allowed, and even MDM certificate expiry. Expect more in ways of taking actions and alerting in future releases.

N-central 24.4 Release Round up | New Features and Enhancements for MSPs

Jason Murphy, Head Nerd at N-able, walks you through the latest features and improvements designed to enhance your experience with N-central. Discover the backend enhancements to drive the N-able Ecoverse vision, updates for new API's and Analytics data models. As always more performance and hardening to make your experience even better.

Unlocking MSP Efficiency With AI

In this episode of the Beyond the Horizon podcast, N-able’s Andrew Burton and Stefan Voss discuss the role of AI and machine learning in backup products for MSPs. They highlight the importance of technician efficiency and the need for tools that can help MSPs do more with less. They specifically focus on the addition of machine learning capabilities to recovery testing in COV and how it improves accuracy and efficiency. They also address concerns about AI adoption and emphasize the importance of responsible use and partnering with the right vendors.

Advanced Device Management: Automate Custom Properties in N-central

Discover how to enhance your device management with N-central by creating custom properties to store critical information like public IP addresses and BitLocker Recovery Keys. In this video, Paul Kelly from the N-able Head Nerd Team guides Managed Service Providers (MSPs) through setting up scheduled tasks that automatically gather and store additional device data.