Automation is critical to unlocking efficiencies in your MSP business and helping you grow. By creating scripts and policies that can remediate some of the most common problems your customers face, from enable and monitor bitlocker or checking battery health to monitoring backups, you’re freeing your techs up to deal with bigger issues. This effectively allows you to be able to do more with what you’ve got and take on additional customers without having to employ more techs.

Earlier this month, we were delighted to have been awarded Gold for IT Department of the Year at the American Business Awards®. Last year (2021) was a transformative year for N-able and the award was received for the IT Department’s ability to spin off, revamp, and rebuild a whole IT infrastructure for a brand-new public company and be fully operational within an impressive timeline of only 10 months.

There was an IT Salary Report 2022 that was recently completed by a Facebook group that our #HeadNerds team is a part of called “This Is an IT Support Group”. Although the survey asked for salary information for IT personnel, there was also a section in the survey where the respondents were asked, “What is the biggest pain point you have working in IT?”

As a business, we talk a lot about automation as one of the key ways to drive efficiency and growth within an individual MSP. By automating the response to and remediation of some of the more common IT issues customers face, technicians are freed up to spend more time dealing with bigger issues. Ultimately, this means the business is able to handle more customers without having to invest in growing its technician base.

One difficult part of taking on a new role, especially a technical one, is learning all the jargon. Listening in on a conversation among specialists in any field you’re not intimately familiar with can be highly confounding. It sounds like they’re speaking English. At least some of the words are English, but you’ve never heard them put together in that particular order before. I heard someone mention SMB and SME? Is that a Small to Medium Business or Small/Mid-sized Enterprise?

In my final blog as the Head Nerd for N-central and now your newest Product Manager for N-central, I thought it would be time to update my previous blog from July, 2021 and provide a few more details as to why hardening the N-central server—and for that matter any on-premises server that has an operating system—is critically important.

In honor of World Password Day, we asked our Head Nerds for their top password-related tips and thoughts. One thing they could all pretty much agree on is that passwords shouldn’t be replaced, but that they should be supplemented with MFA. Here’s what else they had to say.

Patching devices, whether you’re an internal IT team or an MSP, is something that takes time, costs money, and honestly isn’t a particularly pleasant job. Different products do different jobs at patching, but no matter what you use, you should always make sure you patch in a timely manner. If we go back ten years, it used to take upwards of 30 days for people to exploit security vulnerabilities, but in recent years, we’ve seen that decrease to 15 days.

Working at N-able for over 17 years, I’m not really considered a “spring chicken”. And I’m okay with that. I’m okay with the fact that I am getting older and I have learned to embrace this. It has been said that after the age of 40, a women’s metabolism decreases by 2% a year, and women lose muscle mass to the tune of 1% a year. What does this mean?