Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to Spike! Whether you’ve just set up your account or joined an existing team, this guide will help you understand how to receive and respond to incidents.

On December 4th, 2025, we discovered an issue where the person shown as on-call on the dashboard didn’t match who was scheduled in the calendar. When we started investigating, we learnt that this only affected schedules with weekly rotations or weekly layers combined with custom timings.

Today, we are introducing some new on-call features: Add Gaps to on-call, Scheduled Layers, Handoff Days, and more. Flexibility in on-call schedules has been the single focus point in this release. These features give you much finer control over when people are on-call, how handoffs work, and what your schedule looks like around holidays and time off.